Revenue Operations - Systems Manager at AfterShip

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

133000.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Revenue Operations, Sales Operations, Marketing Operations, GTM Systems, CRM, Data Governance, System Design, Workflow Automation, Integration, Data Quality, HubSpot, Technical Debt, Collaboration, Problem Solving, Documentation, Change Management

Industry

Software Development

Description

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We are looking for a Revenue Operations Systems Manager to act as the owner and architect of AfterShip’s GTM systems, with a strong mandate to rebuild, standardize, and scale existing platforms using modern RevOps best practices. This role is ideal for someone who has inherited complex or organically-grown systems and successfully rebuilt them—simplifying architecture, improving data integrity, and aligning configuration to how GTM teams actually operate. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. This position involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours. You will be expected to be in the office 2 times per week, located in downtown Toronto. What You’ll Do: Own day-to-day administration and long-term evolution of our GTM systems, including HubSpot, DealHub, Planhat, Gong, and Outreach. Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in RevOps best practices and configuration standards. Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality. Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions. Partner with the Data team using BigQuery and Tableau, enabling Reverse ETL for enrichment and operational activation. Establish and enforce data governance, naming conventions, documentation standards, and change management processes. Own system testing, release management, enablement, and adoption for all major changes. Support evaluation, selection, and implementation of new GTM tools as the business scales. Qualifications: 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company. Experience supporting or administering CPQ, sales engagement, and CS platforms, such as DealHub, Outreach, or Planhat. Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability. Proven ability to reduce system complexity while improving reliability and adoption. Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as: CRM rebuilds using best-practice object models, lifecycle stages, and automation Cleanup of workflows, fields, permissions, and integrations Migration from ad-hoc or legacy configurations to scalable standards Hands-on, admin-level expertise with HubSpot, including advanced workflows, custom objects, integrations, and governance Preferred / Nice-to-Have: Experience leading CRM or GTM platform audits followed by phased rebuilds. Familiarity with Reverse ETL patterns and operational analytics. Experience partnering with Data teams to align warehouse models with GTM system architecture. Exposure to SaaS pricing, subscription lifecycle, or revenue workflows. Soft Skills: Strong systems thinker with a bias toward simplification. High ownership and accountability for long-term system health. Confident influencing stakeholders during rebuilds and change initiatives. Organized, methodical, and documentation-driven. Pragmatic problem-solver comfortable operating in imperfect systems. At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: $93,000 - 133,000 CAD We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people. This job posting is for a new position.

Responsibilities

The Revenue Operations Systems Manager will own the administration and evolution of AfterShip's GTM systems, leading rebuilds and re-architecture initiatives. This role involves assessing existing setups, improving usability, and ensuring data quality.