Revenue Optimization Specialist at Onyx CenterSource

Seville, Andalusia, Spain -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Performance Monitoring, Program Compliance, Client Training, KPI Management, Account Maintenance, Report Generation, Data Quality Improvement, Issue Identification, Ticket Management, Service Problem Resolution, Automation, Accounting Tasks, Payment Matching, Escalation, Communication

Industry

IT Services and IT Consulting

Description

Overview The Revenue Optimization Specialist is a client dedicated role and is responsible for assigned operations support activities. This role has accountability to the Manager, Revenue Optimization and maintains close working relationships with Customer Support teams and other Onyx stakeholders including Client. The ROS is expected to perform all assigned activities are accomplished per SOP, expectations and agreed conditions with the client on additional collecting service. Location LOCATION Spain Scope Global/Local (Specify Country) France Education Minimum required: Span of Control Reports to: Manager of Revenue Optimization Roles/ Responsibilities - Proactive and systematic monitoring, analysis and follow-up of (a) client data, (b) performance and (c) program compliance for defined client portfolio to optimize revenue, while potential issues are raised, and viable solutions are recommended and actioned both internally and with clients. - Build and manage education and training sessions with clients to increase loyalty and client satisfaction. - Assists with KPI-targeted activities. - Organize and lead calls with clients to review hotel performance, raise issues and propose solutions with a proactive approach. - Perform all account maintenance functions accurately and double check completed work for accuracy. - Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs. - Generate and deliver customer reports based on defined needs and schedules. - Improve the quality of the data base (legal details, banking information, etc.). - Identify application system issues and open tickets to the appropriate stakeholders. - Liaise with internal departments for resolving service problems, proactively identifying possibilities for automation and efficiencies. - Perform all accounting tasks such as, but not limited to matching payments from hotels, from Onyx, ensuring funds are matched before monthly/weekly payments to customers. - Alerting and escalating on irregularities in any area of production. - Proactively identify activities to improve performance of customers. - Provide quality deliverables. - Provide accurate status reports for management review. - To communicate with the assigned customer(s) on behalf of Support Operations. - Build a strong knowledge of our products and services and how clients can utilize these to meet their business goals. - Ensuring operational excellence and high level of service to assigned clients. Qualifications Minimum required: - Fluent both in English & French - Communication and Presentation Skills - Proficiency in use of Excel - Able to prioritize. - Understanding systems process flows, data flow, file specification and ability to troubleshoot Preferred: - Excellent computer skills in Microsoft Windows - Excellent Telephone/Call Skills - Good understanding of the hospitality industry Teamwork/Leadership/interpersonal Skills: - Team player - Results Oriented - Problem solving/analysis - Customer/Client focus - Decision making -Project Management Organizational Interlocks -This position will work closely with internal stakeholders Physical Demands/ Travel required Work associated with this position is sedentary in nature and performed indoors at a desk either remotely or in an office setting. Travel for this position is less than 10%. This position is hybrid in office and remote.

Responsibilities

The specialist proactively monitors, analyzes, and follows up on client data, performance, and program compliance to optimize revenue, recommending and actioning solutions internally and with clients. This role also involves building client loyalty through education sessions and leading calls to review performance and propose solutions.