WHO ARE WE?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

• You will be responsible for making sure everyone you talk to in a day has the right ticket for their journey. This will often mean selling the ticket to the customer, but also requires skill and tact to take the right decision as to when to issue a Penalty Fare Notice or take other action.
• Normally working with others in a pair or group, you will interact with customers at stations and on trains checking their tickets and dealing with any queries they may have about their journey.
• As your experience grows, you will become the font of all knowledge about not only the customer’s SWR journey, but about key destinations, attractions and London transport.