Revenue Protection Officer at M Group
Swansea, Wales, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

28 Oct, 25

Salary

42025.0

Posted On

28 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

ABOUT US

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

  • We’re responsible and go further for our people, clients, communities and the planet
  • We’re open and seek new and better ways of exceeding expectations
  • We’re together and as one team; the whole is greater than the sum of the parts
  • We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

MGroupE #LI-MH INDREG #Seeka #LI-MH1 #LI-Onsite

Responsibilities

WHAT WILL YOU BE DOING?

You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You’ll be responsible for making sure installations are made safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps.
You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
Do you take pride in your customer service skills? As a Revenue Protection Officers you’ll be proud of your work and demonstrate professionalism and integrity. You’ll also have the ability to remain calm and professional and confronting situations.
Do you want career progression? Previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential in this role ; all you’ll need is a positive, proactive, and solution-oriented mindset. Are you joining on a non-technical or single fuel basis? You’ll also be upskilled by the company to become a qualified dual fuel engineer! You’ll get full training on revenue protection and conflict management.

IN ADDITION, THIS ROLE OFFERS;

  • Company van/vehicle and fuel card for business use
  • 22 days annual leave plus bank holidays
  • Recommend a friend – get rewarded for introducing people to us!
  • Standby / Overtime / Call out
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