We are seeking to recruit a Revenues Assistant for the Recovery Team. The role will involve but is not limited to the following.

ESSENTIAL SKILLS AND ATTRIBUTES:

• Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths.
• Ability to communicate effectively both verbally and in writing with customers and other external agencies.
• A proactive approach to debt recovery.
• Able to produce high quality and accurate documentation.
• Be an active member of the team and able to assist other team members when required to meet KPIs and SLA.
• Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required.
• Able to work on your own initiative and to meet agreed targets by prioritising and planning.

• Process recovery documents for Council Tax accounts\payers for Borough of Pendle, using their Northgate and Comino systems.
• Ensure accounts are amended at the earliest opportunity.
• Deal with correspondence in respect of payment queries and disputes against methods recovery taken and send replies in letter and email.
• Make and receive calls from customers regarding their accounts to discuss repayment of arrears
• Make and receive calls from third parties eg. Employers, Enforcement Agents, money advice services.
• Have a good understanding of billing functions, incl discounts and exemptions, and Council Tax Support
• Support the Contact Centre staff when recovery notices are issued.
• Check and manage reports, sometimes on a rota basis.
• Process recovery administrative tasks, eg. Sending/receiving files with external agencies/parties as required
• Attend Court on a regular basis to assist the Recovery Team Manager in dealing with taxpayers who have been summoned to attend Court due to non-payment.
• Ensure requests for supporting evidence are clear and concise.
• Ensure information relating to customers for other service lines or third party agencies, eg. Enforcement Agents or support/advice agencies is provided at the earliest opportunity.
• Undertake tracing function for account payers\debtors.
• Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner.
• Play an active role in performance reviews
• Ensure knowledge is kept up to speed in relation to Liberata and sitepolicies.
• Any other job related activities as required