Job description
The Revenues and Benefits Section is at the heart of Sheffield Services, responsible for Billing, Collection and Recovery of Council Tax, Business Rates, Housing Benefit Payments, and recovery of Housing Benefit Overpayments & Sundry Debt, Council Tax & Housing Benefit Teams are dedicated to providing a high standard of service to the citizens of Sheffield.
An exciting and challenging opportunity has arisen for an enthusiastic, efficient, proactive, competent candidate to join, support and lead within the Revenues and Benefits Teams as we are looking to appoint to a permanent post within Recovery 2 team - Housing Benefit Overpayment & Sundry Debt comprising of 3 days per week, 7 hrs per day, totalling 21 hours per week, working with and opposite the current Team Leader.
We are looking for excellent communicators, who can demonstrate a clear customer focus with excellent customer service skills, balanced with effective collection and recovery of Housing Benefit Overpayments and Sundry Debt.
The successful candidate will be responsible for Leadership and Management of the Recovery 2 Team - Housing Benefit Payments, Overpayments & Sundry Debt recovery.
The key to this role being, effective management, effective leadership, supervision, support, and growth of the team and there is expectation for a level of IT skills and requirement to be experienced with Revs and Bens processing systems and Microsoft Office packages

For this role you will need a range of skills and experience, and including:

• Experience and knowledge of Housing Benefit payments, Overpayments, Sundry Debt recovery and corresponding legislation.
• Experience and knowledge of accurate billing, collection and recovery of Housing Benefit overpayments and Sundry Debt
• Experience and knowledge of maximising revenue through the recovery cycle.
• Excellent Leadership skills and the ability to create, sustain, organise a stable, supportive team environment.
• Well-developed I.T. skills.
• Experience and knowledge of a customer focused approach to service delivery, balanced with the needs of the service users.
• Experience of dealing with internal & external customers via all available communication channels.

All successful candidates will be required to complete a Basic DBS check.
Please read the job description and person specification carefully and if you have the necessary skills, knowledge and experience, we would like to hear from you as its a great time to join us and we welcome your application.
The position is based at our Howden House office, town centre and we currently operate a hybrid working pattern with the expectation of 20% attendance in office.
For further information about the role or an informal chat please contact zoe.richardson2@sheffield.gov.uk
Initially at 21 hrs per week (for transition period allowing the current TL flexible retirement) but will eventually move to 37 Hrs per week. Date currently unknown so advertising vacancy at 21 hrs per week.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
It is a great time to join us and we welcome your application.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

• Experience and knowledge of Housing Benefit payments, Overpayments, Sundry Debt recovery and corresponding legislation.
• Experience and knowledge of accurate billing, collection and recovery of Housing Benefit overpayments and Sundry Debt
• Experience and knowledge of maximising revenue through the recovery cycle.
• Excellent Leadership skills and the ability to create, sustain, organise a stable, supportive team environment.
• Well-developed I.T. skills.
• Experience and knowledge of a customer focused approach to service delivery, balanced with the needs of the service users.
• Experience of dealing with internal & external customers via all available communication channels