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Job description: Revenues Officer Grade G.docx
Total rewards | North Yorkshire Council
NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

ROLE SUMMARY…

As a Revenues Officer, you will play a key role in maximising the collection of local taxation revenue. You’ll engage regularly with customers and service users, often dealing with sensitive or complex cases, requiring a clear understanding and interpretation of relevant policies, procedures, and legislation.
Hybrid working will be available subject to successful probationary period.

DUTIES AND RESPONSIBILITIES…

• Effectively manage customer enquiries, which will be dealt with face to face, over the telephone and electronically.
• Maintain and complete accurate records about customers to allow accurate billing and collection of charges.
• Processing payments using credit/debit card transactions. Maintaining accurate direct debit details either through direct contact with customers or notifications from the bank to make relevant decisions & take further action as appropriate.
• You will be required to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner.
• Manage individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy & collection rates are met.