THE ROLE:

We are looking for a competent and experienced Revenues Officer to administer council tax accounts ensuring accurate and prompt billing, collection, and recovery of accounts.
Experience of NEC and Info@Work is essential for this role.

KEY RESPONSIBILITIES:

• Obtain and assess information to determine local taxation liability in accordance with legislation. This includes determination and allowance of discounts, reliefs, and exemptions
• Accurately update and maintain the revenues databases to ensure prompt and accurate billing, collection, and recovery of accounts
• Respond appropriately to enquiries received from citizens, businesses and agents and action amendments to accounts
• Agree repayment plans and determine appropriate recovery action that takes account of the person’s circumstances whilst maximising collection
• Contribute to the review of working practices, procedures, and documents by making suggestions for improvement in service delivery and performance
• Take part in the training or coaching of other colleagues either on a one-to-one basis or in a formal training environment e.g. to assist with the induction of new staff