SKILLS & EXPERIENCE REQUIRED:

• Previous experience of working in a Council Tax Enforcement Team.
• Experience using Academy (Capita One / MRI) Revenues & Benefits and One Digital software.
• Strong knowledge of council tax recovery processes, including liability orders, enforcement, and court hearings.
• Ability to negotiate and agree payment arrangements in line with policies and procedures.
• Experience liaising with Enforcement Agents and supporting debt recovery activities.

WHAT’S INVOLVED WITH THIS ROLE:

The Revenues Recovery Officer will work as part of the Billing and Recovery team, with primary responsibility for the recovery of Council Tax from Liability Order stage. The role involves negotiating and monitoring payment arrangements to ensure the maximisation of council tax collection, liaising with Enforcement Agents, and managing sensitive cases in line with statutory requirements and council policies. The postholder will ensure that services are delivered effectively, fairly, and without discrimination, while supporting vulnerable debtors appropriately.

KEY RESPONSIBILITIES:

• Work as part of the Recovery Team, dealing with all aspects of debt recovery using MRI (Capita One) Revenues and Benefits and One Digital Software.
• Liaise with customers via telephone, email, or in person to negotiate and agree acceptable payment arrangements.
• Monitor payment arrangements and take early intervention where defaults occur.
• Discuss complex, sensitive, or unusual cases with the Team Leader, ensuring appropriate action is taken.
• Liaise with Enforcement Agents to support debt recovery activities and monitor case progress.
• Attend court hearings and represent the council as required.
• Maintain up-to-date knowledge of Revenues systems to ensure liabilities are correctly established and explained to debtors.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please