Reverse Logistics Specialist at Oura

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reverse Logistics, Continuous Improvement, Post-Sales Customer Journey, 3PL Performance Management, Inventory Management, Customer Experience, Problem-Solving, Collaboration, Global Logistics, Import/Export Processes, AI-Enabled Solutions, ERP Systems, WMS Systems, EDI Systems, Communication, Detail-Oriented

Industry

Wellness and Fitness Services

Description

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We’re seeking a creative, execution-oriented Reverse Logistics Specialist with a passion for continuous improvement to help scale Oura’s global reverse logistics network and support new product introductions. This high-impact individual contributor role serves as a subject matter expert for reverse logistics, owning the end-to-end post-sales customer journey through final product disposition. You will collaborate closely with third-party logistics providers (3PLs), logistics carriers, retailers, internal teams, and international stakeholders to ensure seamless, compliant, and cost-efficient operations. The ideal candidate thrives in a dynamic environment, brings deep global reverse logistics expertise, understands both consumer and channel-partner return flows, excels in 3PL performance management, and maintains an AI-forward mindset—leveraging automation, analytics, and emerging technologies to drive scalable growth. What You will do: Daily Operations & Performance Management Collaborate with Reverse Logistics partners (3PLs) to oversee daily operations and drive continuous improvement. Establish and manage KPIs, implementing corrective actions where needed. Reconcile product returns against issued return authorizations. Ensure inventory accuracy and compliance with Oura’s inventory management standards. Build and Scale the Returns Network Ensure Reverse Logistics readiness for all New Product Introductions. Recommend return processes that meet country- and region-specific customer expectations and regulatory requirements. Identify, recommend, and drive technology and AI-enabled solutions that scale operations and help manage growing complexity. Drive Exceptional Customer Experiences Serve as the key liaison to the Member Experience (MX) team, driving improvements related to post-sales logistics issues. Develop logistics solutions that elevate the customer experience and reduce the need for MX support. Contribute to the development of AI-enhanced MX experiences. We would love to have You on our team, if You have: 5+ years of hands-on reverse logistics experience, with a strong understanding of post-sales customer expectations. Experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems. A strong understanding of country- and region-specific post-sales requirements. A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities. Excellent communication and collaboration skills to work effectively across internal teams and operational partners. Familiarity with customer support channels and the factors that contribute to an outstanding customer experience. Demonstrated knowledge of global logistics, import/export processes, and multi-regional operations. Benefits At Oura, we care deeply about your well-being and development. Every team member has an Oura Ring of their own, and we’re dedicated to fostering health, growth, and balance. What we offer: Competitive Salary Lunch benefit Wellness benefit Flexible working hours Collaborative, smart teammates An Oura ring of your own Latest equipment of choice As the holiday season approaches, we want to inform you that response times and the holiday process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed on keeping you informed as we review applications. Thank you for considering a role at OURA - we look forward to learning more about you! Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. Stay cautious and protect your personal details. To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.

Responsibilities

The Reverse Logistics Specialist will oversee daily operations and performance management of reverse logistics partners, ensuring compliance and efficiency. They will also drive improvements in customer experience related to post-sales logistics issues.