Review Specialist at Accident Compensation Corporation

Dunedin, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

90039.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Communication, Conflict Resolution, Time Management, Prioritization, Legislation Understanding, Case Law Application, Rapport Building, Challenging Conversations, Personal Resilience

Industry

Government Administration

Description

About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.   You can find more about ACC and the work we do here [https://www.acc.co.nz/].  About the role | Mō te tūranga mahi We’re looking for kaimahi to join our brand‑new Review Specialist team an exciting chance to come onboard a newly established team in our Dunedin - Ōtepoti hub with multiple positions available. While our wider Resolution Services whānau is well‑established, highly stable, and recognised as a great place to work, this new team marks an important phase as we manage increasing claims volumes, support current change interventions, and advance initiatives that improve rehabilitation performance. A day in the life involves looking at ACC decisions through the eyes of customers and independent reviewers, identifying opportunities for early resolution, and representing ACC at conciliations or review hearings when needed. Our work spans all areas of ACC, so no two days are the same. You’ll have variety, ownership, and the chance to make a real difference — with the support you need from day one. Some of what we can offer you: * A starting salary of $90,039 plus a 9% superannuation contribution * Flexible working options, including: * Potential to buy additional annual leave. * The option to explore flexible working that suits your needs and ours. * A varied, rewarding role with fantastic team support. About you | Mōu You will need to be someone who can feel with their heart but think with their head, someone who can listen and ensure our customers feel heard, someone who can navigate through conflict, and someone with a proven track record of excellent communication leading to great results. To be successful, you will also have: * A real love of problem solving and peeling back the layers to find the core of the issue * Personal resilience as you will be working with people experiencing challenging circumstances * Excellent communication skills including building rapport with internal and external clients, and the ability to have challenging conversations * Confidence in managing time well and prioritising multiple demands * A passion for understanding ACC legislation, related case law and how this applies to our decisions here at ACC * It is advantageous if you have an understanding of Tikanga, Maori Dispute Resolution, Te Reo How to apply | Me pēhea te tuku tono Please attach your CV and a cover letter explaining why you would be an excellent fit for this role. In your cover letter, highlight the strengths you would bring to the position, particularly focusing on your experience with conflict resolution and handling difficult conversations. Applications will run through to 11:55pm Sunday, 29th March 2026. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz [hrhelp@acc.co.nz].

Responsibilities

A day in the life involves examining ACC decisions from the perspective of customers and independent reviewers, identifying opportunities for early resolution, and representing ACC at conciliations or review hearings when necessary. The work covers all areas of ACC, ensuring variety and ownership.