Due to further expansion Q Care are recruiting a part time Reviewing Officer to join their Caerphilly branch.

PURPOSE OF THE ROLE:

To work flexibly to monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures. The core hours for this role are Monday - Friday

DUTIES AND RESPONSIBILITIES:

• To ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service. This will include evenings and weekends as required.
• To complete ‘Support Plan’ and associated documentation that are individual to the service user in participation with the service user, their representative and any other stake-holders involved prior to commencement of service and following adjustments to care package as required by legislation thereafter.
• To identify and remove/reduce any potential risks to Service Users/Staff and document in the form of a risk assessment and safe system of work and communicate/update software as appropriate.
• To continually monitor the service provided to service users in the community by completing regular reviews in line with company policy following Q Care’s quality assurance guide, this may at times include evenings or weekends.
• Work in collaboration with the Care Coordinator/Team Supervisor to ensure that all needs of the Service User are met and maintained.
• Encourage a holistic approach to care, maintaining the dignity, privacy and individuality of service users.
• To assist in ensuring Q Care provides the appropriate service to meet individual needs of the service user as per the care plan.
• To assist in ensuring that company standards and quality compliance with Quality Assurance team is maintained and that compliance is documented on Q Cares compliance grid.
• Communicate and record any changes or problems arising with service users to the appropriate line manager and relevant professional i.e. Social Worker, GP or District Nurse including amendment forms and referrals – and where appropriate sent to brokerage in a timely manner and logged on people planner (or appropriate company software).
• Deal with queries and requests from service users, family members and care professionals in a sensitive and timely manner ensuring that all contact is documented and logged on People Planner (or appropriate company software).
• Attend multi-agency reviews, case conferences and strategy meetings as required
• Respond to, manage and resolve all stage 1 complaints.
• Ensure the maintenance of service user files and required documentation is completed and submitted in a timely manner.
• Ensure information on People Planner (or appropriate company software) and paper records is kept up to date – service user records and all other relevant information for the purpose of carrying out the service.
• Ensure that all Service User files meet legislative requirements and company standards.
• Build and shape professional relationships.
  If you would like more information on the role advertised, please contact on 01495 745100.