Revs and Bens Assessment Officer at Wiltshire Council

Trowbridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

33699.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Council Tax Administration, Housing Benefits Assessment, Welfare Benefits Knowledge, IT Skills, Communication Skills, Emotional Resilience, Caseload Management, Financial Assessment

Industry

Financial Services

Description

Salary: £31,537 - £33,699 per annum Hours per week: 37 hours Interview date: Week Commencing Monday 17 August 2026 We have a fantastic opportunity for a Revenues and Benefits Assessment Officer to join our service and support the delivery of several statutory and discretionary functions. The Revenues and Benefits Service sits at the heart of our local authority. The team calculates and collects income by way of local taxes, council tax and non-domestic rates and uses specialist systems to administer and assess the claims for housing benefit, council tax reduction and other welfare benefits. As the Assessment Officer, you will be responsible for assessing and reviewing customer’s personal and financial circumstances to assess entitlement to housing, council tax and other welfare benefits to support the most vulnerable with their housing costs and to maximise their income by selecting and awarding appropriate benefits, exemptions, relief or discounts. You will be the first point of contact to customers to provide advice, you will manage a dedicated caseload and as part of your role you will also administer and bill for council tax and sundry debts including overpaid housing benefit. We are looking for an empathetic and assertive candidate with detailed knowledge of legislation in respect of council tax administration, housing benefits and national welfare benefits. Excellent IT skills, communication skills and being emotionally resilient is essential in this role. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here [https://jobs.wiltshire.gov.uk/why-us]. Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location. We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity. Contact details Louise Streater, Revenues and Benefits Corporate Welfare Benefits Manager at louise.streater@wiltshire.gov.uk [louise.streater@wiltshire.gov.uk] Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application. Application criteria Please download and read the role description and person specification [https://jobs.wiltshire.gov.uk/media/20819/RT08-1005-Revs-Bens-Assessment-Officer/pdf/RT08-1005_Revs___Bens_Assessment_Officer.pdf] carefully before you apply. We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Statement of commitment to equality and inclusion [https://eur02.safelinks.protection.outlook.com/?url=https://www.wiltshire.gov.uk/equality-diversity-public-sector-duty&data=04|01|Bethany.Farrer@wiltshire.gov.uk|151f7da412574c942b8e08d948674193|5546e75e3be14813b0ff26651ea2fe19|0|0|637620430580127574|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|1000&sdata=5CkvE0a359djyKPfpad1RWNIfayHtAmrr4s+KbvYZzw=&reserved=0] Disability Confident Employer [https://www.gov.uk/government/publications/disability-confident-guidance-for-levels-1-2-and-3/level-2-disability-confident-employer] Application process [https://jobs.wiltshire.gov.uk/help-and-support] Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Responsibilities

Assess and review customer financial circumstances to determine entitlement to housing, council tax, and other welfare benefits. Manage a dedicated caseload and handle billing for council tax and sundry debts.