REWARDS CENTER SUPERVISOR-158S01 at Graton Resort & Casino

Rohnert Park, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Supervision, Customer Service, Conflict Resolution, Data Entry, Hospitality Management, Player Tracking Systems, Microsoft Office, Staff Scheduling, Staff Training, Performance Management, Communication, Inventory Management, Event Coordination

Industry

Gambling Facilities and Casinos

Description

Position Summary: The Rewards Center Supervisor is responsible for supervising the daily operations of Rewards Center Representatives and programs. Provides communication to representatives to increase club membership to ensure guest satisfaction and retention. Essential Functions: 1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. 2. Maintain the highest level of confidentiality at all times. 3. Issue club cards to enrolling players and accurately input customer data into the system. 4. Issue complimentary items to qualified members. 5. Prepare and implement assignments as instructed by manager. Ability to manage work and/or manage multiple projects under demanding circumstances. 6. Involvement in club special events/promotions, and tracking, including coupons and drawings. 7. Ensures accuracy of customer data into system and accuracy. 8. Knowledge of current and future promotions in all departments. 9. Relay guest concerns and incidents to manager. 10. Relay new procedures and promotions to the next shift. 11. Maintain a high energy team morale. 12. Effectively and accurately operate assigned equipment, including but not limited to CMS slot tracking system, standard computer terminal and retail system. Qualifications Required Qualifications: 1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. 2. One (1) year supervisor or management experience required with responsibilities including, but not limited to discipline, scheduling and training a team of five (5) or more. 3. Excellent guest service and interpersonal skills. 4. Proficiency with player tracking systems and Microsoft Office products. Physical Requirements: 1. Requires mobility and prolonged standing and/or walking. 2. Manual dexterity to operate job related equipment.

Responsibilities

The Rewards Center Supervisor oversees daily operations and staff to ensure high levels of guest satisfaction and club membership growth. They are responsible for managing team morale, implementing promotions, and maintaining accurate customer data within the tracking systems.