Ricoh Graphic Communications (RGC) Technician

at  Ricoh

Are you passionate about technology and delivering excellent customer service? Ricoh Denmark is looking for a Ricoh Graphic Communications (RGC) Field Technician to join our dynamic team in the western part of Denmark. You’ll play a crucial role in installing, repairing, and maintaining professional printing and peripheral equipment, all while ensuring the highest level of customer satisfaction at the most cost-effective service.

Key Responsibilities

• Maintain and service Ricoh products and services to ensure smooth and efficient operation for customers.
• Drive growth and increase Ricoh’s market share by providing top-tier service and technical support.
• Advise, train, and assist customers in using products and services to maximize efficiency and functionality.
• Stay updated with new products and services through active participation in training and meetings.
• Keep detailed records of activities and customer interactions to optimize service delivery and improve efficiency.
• Share knowledge and contribute to a culture of learning within the team.
• Maintain and manage resources according to company procedures.
• Adhere to quality, health and safety, environmental systems, and regulatory standards (SOx, ISMS) to ensure responsible operations.

What We Are Looking For

• MBO working/ thinking level
• You may have experience with EFI’s Fiery workflow front-end (not a requirement, but an advantage).
• Technical English and Dutch, connectivity knowledge
• Prior experience in a similar technical or service-oriented role working with both major ink and production printing
• Driving license (B), VCA certification
• Strong communication skills, stress-resistant, self-starter, solution-oriented, flexible, and responsible

In Return For Your Commitment, You Can Expect

• A competitive salary package
• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We Are An Equal Opportunities Employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.

• Maintain and service Ricoh products and services to ensure smooth and efficient operation for customers.
• Drive growth and increase Ricoh’s market share by providing top-tier service and technical support.
• Advise, train, and assist customers in using products and services to maximize efficiency and functionality.
• Stay updated with new products and services through active participation in training and meetings.
• Keep detailed records of activities and customer interactions to optimize service delivery and improve efficiency.
• Share knowledge and contribute to a culture of learning within the team.
• Maintain and manage resources according to company procedures.
• Adhere to quality, health and safety, environmental systems, and regulatory standards (SOx, ISMS) to ensure responsible operations