Rider Quality Support (t-Patroller) at Delivery Hero

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rider Audits, Compliance Monitoring, Crowd Control, De-escalation, Conflict Resolution, Vendor Relations, Operational Support, Real-time Updates, Safety Training, Operational Improvement, Communication, Problem Solving, Calmness Under Pressure, Rider Checks, Hygiene Standards

Industry

technology;Information and Internet

Description

Company Description talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description What’s on Your Plate? Conduct on-ground rider audits to ensure compliance with hygiene, appearance, uniform, and behavior standards. Manage crowd control during peak hours, promotional events, and high-traffic locations to ensure smooth operations. Handle de-escalation between riders, vendors, and customers, providing quick, professional resolutions to prevent escalation of conflicts. Support vendor relations by addressing operational challenges, acting as a liaison for smoother processes. Provide real-time updates on on-ground issues to relevant internal teams for swift resolution. Deliver safety training refreshers and updates to riders, ensuring alignment with company guidelines. Participate in special projects aimed at operational improvement, rider experience enhancement, or safety campaigns. What Did We Order? Experience working in delivery, operations, or rider checks is a plus. Valid motorbike license in the UAE is required. Able to speak clearly and deal with people in a polite and professional way. Can handle difficult situations calmly and help solve problems on-ground. Can speak and understand English; other languages like Arabic, Hindi, or Urdu are a bonus. Capable of supporting on-ground operations during peak hours. Responsible and careful when doing checks and following company rules. Knows basic safety and hygiene rules (good to have, but not a must). Ready to work shifts, weekends, and outside in all weather.

Responsibilities

The primary duties involve conducting on-ground rider audits to ensure compliance with standards related to hygiene, appearance, uniform, and behavior. This role also requires managing crowd control during peak times and acting as a liaison to resolve operational challenges between riders, vendors, and customers.