Rides Lead (Seasonal) at ACG Consulting Group LLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Guest Service, Safety Procedures, Ride Operations, Communication, Problem-Solving, Team Management, Training, Customer Interaction, Emergency Procedures, Operational Monitoring, Professionalism, Inclusivity, Reliability, Punctuality

Industry

Non-profit Organizations

Description

Description REPORTS TO: Operations Supervisor DEPT: Operations POSITION SUMMARY: The Rides Lead supports the daily operation of Morgan’s Wonderland attractions by providing on-shift leadership, guidance, and oversight to Ride Operators and Ride Hosts. This role ensures that all rides are operated safely, efficiently, and in accordance with park, IROC, and manufacturer standards. The Rides Team Lead assists with training, coaches team members during their shifts, monitors ride performance, and helps resolve guest concerns with professionalism and care. By promoting a positive, inclusive, and safety-focused environment, the Rides Team Lead plays a key role in delivering a memorable and accessible experience for every guest. ESSENTIAL FUNCTIONS Provide on-shift leadership and support to Ride Operators and Ride Hosts to ensure safe, efficient, and consistent ride operations. Monitor ride procedures and team member performance, offering coaching and correction as needed to maintain IROC and park safety standards. Assist with training new and current team members, reinforcing proper ride operation, guest interaction, and emergency procedures. Conduct routine ride checks, verify documentation, and ensure all operational logs are completed accurately. Serve as the first point of contact for resolving guest concerns, questions, or issues in a professional and courteous manner. Communicate important updates, operational changes, and safety alerts to the rides team throughout the shift. Ensure ride areas, queue lines, and loading zones remain clean, organized, and accessible. Report operational issues, safety concerns, or equipment malfunctions promptly to supervisors or maintenance staff. Support scheduling needs by helping assign positions and breaks to maintain balanced and efficient staffing. Promote a positive, inclusive, and guest-focused culture that aligns with Morgan’s Wonderland values. Other duties as assigned. Requirements Qualifications Previous experience as a Ride Operator or in a similar attractions or guest service role required. Demonstrated understanding of ride operations, safety procedures, and IROC standards. Strong leadership skills with the ability to coach, mentor, and guide team members effectively. Excellent communication and customer service skills, with the ability to interact positively with guests of all ages and abilities. Ability to remain calm, focused, and professional in fast-paced or high-pressure situations. Reliable, punctual, and able to work a flexible schedule including weekends, evenings, and holidays. Ability to follow written and verbal instructions and enforce safety and operational policies. Strong problem-solving skills with the ability to make quick, safe, and informed decisions. Must successfully complete all required training and maintain any necessary certifications. Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Frequent standing, walking, bending, and twisting upper body for long periods of time Capable of viewing computer monitors. The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions. Must remain alert with no lapses of consciousness Continuous requirement for professional demeanor and appropriate park staff attire Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

Responsibilities

The Rides Lead provides leadership and oversight to Ride Operators and Ride Hosts, ensuring safe and efficient ride operations. They also assist with training, monitor performance, and resolve guest concerns.