SUMMARY:

Alert:24 is WTW Crisis Management’s in-house security risk advisory and crisis management practice, underpinned by a 24/7 crisis support operations centre, assisting clients throughout the incident timeline. Supporting WTW’s broad and diverse insurance portfolio, Alert:24 provide mitigation to enhance WTW’s security-risk focused insurance policies.
We are looking for a candidate with proven experience of generating leads, managing a sales cycle and coordinating the delivery of services in the security risk advisory sector to join our Risk Advisory sales team.
We are looking for a candidate with the proven agility to manage a proactive sales support cycle and provide coordination and assurance for delivery of security risk consultancy projects to our global clients, a role with sales and delivery exposure within a large insurance and professional services firm, to global clients in the kidnap, crisis-communications, travel risk management, active-assailant and terrorism/political-violence sector.

THE REQUIREMENTS:

• Extensive years of experience in the international security risk-management sector:
• Experience of operational security risk-management in high-risk locations
• Experience of consultative sales, scoping, coordination and delivery
• Proven track record of sales and business development in the corporate marketplace, and to consistently meet and exceed sales targets.
• Proven ability in the effective development of sales strategy and plans
• Disciplined in recording sales data and targeting; retaining, updating and monitoring key sales metrics.
• Proven ability to decipher client requirements, determine appropriate solutions and effectively communicate the requirements to colleagues and consultants.
• Demonstrable ability to influence internal and external stakeholders.
• Ability to multi-task with multiple stakeholders that have complex people/asset risk exposure
• Experience working internationally, with a proven ability to forge strong relationships with international clients and colleagues.
• Demonstrably excellent report-writing and presentation skills in MS-Office suite.
• Ability to communicate clearly and accurately to both internal and external stakeholders.
• Experience working with insurance security and medical crisis response services.
• Experience delivering security and crisis management consulting, training and intelligence services
• Requires international travel, as appropriate

THE ROLE:

• To support the consultancy sales process using CRM sales-funnel, customer relationship engagement and close liaison with the sales, consultancy, insurance broking and marketing teams
• To maximise the renewable and profitable sales and delivery of consultancy and training services to our client base
• To lead in the scoping, preparation and delivery of client commercial proposals for the portfolio of intelligence, consultancy and training services
• Liaise with the risk advisory/crisis-risk advisors to coordinate service delivery
• Research and develop appropriate risk advisory/consultancy tools, resources, doctrine, standards, and accreditation to support service delivery
• Resolve queries from clients, insurers and internal stakeholders
• Support the improvement of, and compliance with, internal processes
• Oversee the recording and maintenance of all risk advisory income
• Develop the pipeline and actively monitor and review in order to grow revenue
• Work with colleagues in WTW to explore and develop new security risk products and services.
• Deliver high levels of client calls and face-to-face meetings, coordinating risk advisory and broking expertise where appropriate.
• Work with the marketing and risk advisory team to ensure consistency in the production of marketing documents and digital resources in support of risk advisory sales.
• Identify, monitor and report on market trends and innovation.
• Support and develop insights, webinars and thought leadership on relevant perils and industry trends