Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.
This role is focused on developing profitable strategies to mitigate fraud risk while supporting a low friction customer experience. The role requires cross-collaboration with other teams and extensive use of data to derive insights and develop fraud risk strategies.
The Risk Analyst, Fraud Operations will leverage various data sources including but not limited to on-us performance, digital risk, identity verification, credit bureau, transactional, and alternative data to evaluate the risk of fraudulent applications for both new and repeat customers.
Both first and third-party risks will be a focus for the analytics, that may include underwriting, portfolio monitoring, customer experience, and other ad hoc analysis. This position will have high visibility within the underwriting team and will be instrumental in mitigating risk.

ABOUT US:

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.
Since 2012, Forward has expanded access to capital by providing over $3.7 billion in funding to more than 75,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

IN THIS ROLE YOU WILL:

• Review accounts and fraud cases to identify risk-seperating behaviors
• Manage the end-to-end resolution of client disputes, driving recovery efforts and implementing preventative policy updates
• Extract data using SQL and perform ad hoc analysis
• Develop machine learning models using tools such as Python
• Develop and manage strategies to mitigate fraud risk
• Develop and maintain reports to measure progress against strategic business goals
• Optimize prompts for LLM agents to automate the detection of high-risk behavior and generate actionable outputs
• Work with autonomy and be proactive in identifying opportunities
• Partner with underwriting, operations, analytics, portfolio strategy, customer experience, legal and compliance

ROLE REQUIREMENTS:

• Sound knowledge of working with large datasets using SQL and Python
• Strong background in building, developing and maintaining reporting in Tableau
• A hands-on attitude with the ability to prioritize and multitask deliverables
• Excellent communication and organizational skills
• 3+ years of analytical experience in consumer or business lending, preferably in credit risk or fraud