JOB DESCRIPTION SUMMARY

Gather information, analyze operational risk performance, identify possible risks and make recommendations for operational improvements.

JOB SUMMARY

Under administrative direction, uses extensive knowledge and skills obtained through education, training, and experience to manage and support risk management activities and analysis including Supplier Exit Strategies, Supplier Performance Monitoring, Issue Tracking, Application Access Management, Separation of Duties, Dual Control, and support for internal audits and regulatory examinations. Develop and/or and manage new risk management processes and business continuity for trust operations. Provides training and guidance to less experienced associates. Works independently on difficult assignments that require originality and ingenuity with some latitude for un-reviewed actions or decisions. Extensive contact with internal customers and other external entities is required to identify, research, analyze and resolve complex issues. Provides continuous support during emergencies, incidents or crises that require the activation of continuity plans.

KNOWLEDGE OF

• Concepts, practices, and procedures of Supplier Management (including Operational Risk Management, Enterprise Risk Management, Business Continuity, and Technology Risk Management)
• Trust and/or Finance principles, practices and procedures
• Risk and control frameworks (COSO)
• Trust regulatory risk management requirements (FFIEC, OCC, etc.)

SKILL IN

• Strong Excel skills including pivot tables, reporting, and the ability to create charts
• Strong PowerPoint skills
• Experienced in working with systems and technology and communicating technical concepts to non-technical associates
• Project management
• Financial Analysis
• Conducting and documenting Supplier risk assessments
• Understanding and documenting business process workflow and control points
• Preparing and delivering oral and written presentations
• Performing due diligence
• Proven ability to facilitate cross-functional programs including strong capabilities in communications and delivering presentations
• Operating standard office equipment and using required software applications

EDUCATION/PREVIOUS EXPERIENCE

• Bachelor’s Degree (B.A.) in Finance, Accounting, Business or related field with 1-3 years of risk management, Supplier Management, Financial Analysis, Procurement, internal control/audit, or information security experience
OR ~
• Any equivalent combination of experience, education, and/or training approved by Human Resources

EDUCATION

Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied Mathematics

WORK EXPERIENCE

General Experience - 13 months to 3 years

• Identifies, reviews, assesses and documents risk management and control issues in assigned business processes related to business continuity, supplier risks, application risks, record retention, information and privacy vulnerabilities, loss/fraud monitoring, and operational risks. Communicate to the appropriate department at trust or RJA IT infrastructure support for remediation
• Collaborates with trust departments to develop controls and strategies that address business continuity risk
• Supports the development of risk appetite statements, tolerances, and metrics for key risk and performance indicators
• Supports the development and execution of key operational risk management activities, including supplier onboarding Risk Management, ongoing trust Supplier Risk Management activities, operational control analysis, segregation of duties review, logical access control review, data privacy analysis, and business continuity activities
• Assists in the trust business impact analysis and implementation of enhancements to the business continuity plan
• Provides consultation, guidance, and assistance to business areas to ensure the information is captured, and reviewed and plans are established
• Assists in the trust disaster recovery testing
• Supports senior management team in disaster recovery efforts, to facilitate RTO for trust critical operations
• Proactively highlights issues and risks for program objectives, derives solutions, and drives remedies to completion
• Performs data collection, analysis & report design in support of risk management activities
• Responsible for creating executive-level reports and presentations for senior management and Governance bodies
• Coordinates with leadership to complete issue tracking to due dates and update management responses in the issue management tool OpenPages
• Benchmarks industry best practices and maintains currency in third-party risk management processes and procedures in compliance with OCC, FFIEC, and other regulatory bodies
• Responsible for developing and managing issue tracking and resolution process for the Business Continuity and Supplier Risk Management Programs
• Facilitates the Supplier Risk Assessment and SOC report reviews to ensure process risks are appropriately evaluated by business function owner (BFO) and user control considerations (UCC’s) are implemented in a timely manner
• Responsible for partnering with trust departments to implement supplier management activities including service levels and business performance reviews for critical suppliers
• Manages, facilitates, and tracks critical supplier service level monitoring, business performance reviews, supplier risk mitigation plans, issues tracking, and exit strategies
• Coaches and mentors less experienced associates, providing training in more advanced risk management techniques
• Develops and contributes to materials for various trust leadership and Board-appointed committees
• Prepares and delivers written and oral presentations to various levels of management
• Performs other duties and responsibilities as assigned