Risk Associate — Error and Incident Management ( 6 Months Secondment) at Mars Capital

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Error Management, Incident Management, Root Cause Analysis, Risk Management, Compliance, Operational Risk, Case Management, Customer Remediation, Stakeholder Engagement, Management Information Reporting, Attention To Detail, Written Communication, Verbal Communication, Organizational Skills, Enterprise Risk Management Framework

Industry

Financial Services

Description

Company Description 6 Months Secondment ( internal Only) WELCOME TO MARS CAPITAL Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing. We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority. Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues. Our Culture and Way of Working We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results. We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation. We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role. Our Values Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process. Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input. Our Environmental, Social and Governance (“ESG”) Commitment We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business. Job Description Roles & Responsibilities Supporting the triage, oversight and effective management of errors, incidents, risk events and near misses recorded on the firm’s Risk Management System. Reviewing incident submissions to assess accuracy, completeness, classification, severity, ownership, impacted business area, impacted process and applicable regulatory considerations. Engaging with incident owners and relevant business areas to support timely resolution, including appropriate root cause analysis, corrective action, customer remediation, evidence retention and closure activity. Monitoring open incidents and associated actions to ensure progress against internal timelines, regulatory timelines and customer remediation expectations. Providing oversight and challenge of incident management activity, including the quality of RMS updates, action completion, evidence standards and the effectiveness of resolution activity. Supporting the review of incidents submitted for closure, including assessment of whether required actions have been completed, evidenced and appropriately documented. Supporting the identification, escalation and reporting of overdue, aged, high severity, recurring or potentially reportable errors and incidents. Supporting the preparation and ongoing enhancement of management information relating to errors, incidents, risk events, trends, themes, root causes and remediation activity. Supporting error and incident-related training, communications and stakeholder engagement to promote effective incident identification, reporting and management. Supporting the wider implementation, monitoring and management of the firm’s Enterprise Risk Management Framework, including risk framework, risk register, risk and control, and wider Risk Team activities as required. Skills 1-2 years' experience with error management. Experience in ASU/Case management is a benefit. Experience working in a risk, compliance, assurance, audit, operational risk, incident management or error management role within financial services. Experience managing, reviewing or overseeing risk events, operational incidents, CPC errors, customer-impacting errors or remediation activity. Good understanding of risk events, incidents, root cause analysis, corrective actions, control weaknesses, customer detriment and remediation planning. Strong written and verbal communication skills, with the ability to engage with business areas, challenge constructively and summarise issues clearly for senior stakeholders. Strong attention to detail, organisational skills and ability to manage competing priorities, monitor deadlines and work to tight timelines. Qualifications Qualifications Professional certificates in risk management, operational risk, financial services, governance or a related discipline are desirable but not essential, depending on relevant industry experience. Accredited Product Advisor (Loans), or working towards accreditation, is preferred. Additional Information Central Bank of Ireland (“CBI”) Fitness & Probity Regime Some of our roles are Control Functions (“CF”) as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role, it will be indicated above. For CF roles, appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments. D&I statement

Responsibilities

Manage the triage and oversight of errors, incidents, and risk events within the firm's Risk Management System. Coordinate with business areas to ensure timely resolution, root cause analysis, and effective customer remediation.