• Deliver meaningful support.
• Enable risk-informed decision making.
• Contribute to initiatives that protect and enhance the University’s operations and reputation.
  Are you highly organised, confident with data, and experienced in supporting risk or insurance functions? Join a newly structured Risk team supporting university-wide initiatives that ensure resilience and risk informed decisions to foster innovation and excellence.

IF VIEWING THIS ON A JOB BOARD OTHER THAN THE UNIVERSITY’S PLEASE CLICK ‘APPLY’ TO REACH THE UNIVERSITY’S WEBSITE, WHERE A COPY OF THE POSITION DESCRIPTION CAN BE ACCESSED. PLEASE DOWNLOAD A COPY BEFORE COMMENCING YOUR APPLICATION.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing the Essential Criteria listed below demonstrating your qualifications and experience with examples.
• Previous administrative experience working in an insurance environment, higher education or in a highly regulated industry
• Demonstrated strong and effective verbal and written communication, interpersonal and networking skills.
• High level of proficiency in standard software systems including Microsoft products.
• Familiarity with, or proven ability to gain an understanding in, corporate software packages including TRIM
• Demonstrated analytical and problem identification skills.
• Strong attention to detail.
• Demonstrated ability to work to deadlines and with competing priorities.
• Demonstrated capacity to work independently and within a team environment.
• Ability and willingness to maintain a high level of confidentiality and ethical conduct in relation to sensitive information.
• Demonstrated knowledge of workplace obligations to, and experience in leading and cultivating workplace practices and behaviours that promote, support and maintain a safe, healthy, equitable, diverse and respectful workplace; including responding appropriately to adverse accidents, incidents, behaviours, issues, reports and the like.

To ensure that your application receives full consideration, it’s important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
For specific position enquiries, please contact, Virginia McKay, Director, Risk Services on (02) 0419 469 032or via email virginia.mckay@newastle.edu.au
Having Difficulties? Please reach out to us: employment@newcastle.edu.au

THE ROLE

As the Risk Business Support Officer, you will play a key role in supporting the operations of the Risk team within the Governance and Assurance Services Unit. Reporting to the Director of Risk Services, you’ll assist in the delivery of high-quality advice, data analysis, and administrative support across the University’s risk, insurance, and business continuity programs.
This is a broad and dynamic role that supports all team functions from an administrative and operational perspective. You will manage a high-volume insurance inbox, assist in claims and renewal processes, support the development of risk reports and papers, and engage in university-wide risk and business continuity planning activities.
Key responsibilities include:

Preparing reports, presentations, policies, and operational documentation to support risk and insurance functions.

• Assisting with insurance administration, including claims management, data collection, and support for annual renewals.
• Providing logistical and coordination support for business continuity planning and incident response activities.
• Maintaining risk registers, internal systems, and training records to ensure data integrity and process compliance.
• Assisting with the preparation of reports for executive and governance committees.
• Building productive relationships with internal stakeholders and external providers such as insurance brokers.

To succeed in this role, you’ll be:

• Highly organised, with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Detail-oriented, especially in preparing documentation, analysing data, and supporting risk-related reporting.
• A confident communicator, able to liaise professionally with internal teams, executives, and external vendors.
• Experienced working in a risk, insurance, or highly regulated environment, where confidentiality, sound judgement, and discretion are critical.
• Proactive and collaborative, able to work independently and as part of a team