Risk and Compliance Manager
Hybrid- Bristol
Competitive salary plus benefits
Start date August 2025
Serco are recruiting for a Risk and Compliance Manager to join our team based in Bristol.
The Risk & Compliance Manager will be responsible for developing and implementing an integrated risk management approach across the Armed Forces Recruitment Service that aligns risk, compliance, assurance, and business continuity. This role ensures risks and opportunities are identified, recorded, and assessed holistically across all risk categories while maintaining governance and best practices for managing risk and contract compliance, ensuring robust risk and compliance oversight that support through the business lifecycle.
At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership of the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and Phase 1 training. Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society, and the candidates we source.

Qualifications, Technical Skills & Knowledge

• A professional qualification in the domain of risk management (e.g., Diploma, Certification, MoR, Qualifications from IRM) is desirable.
• Strong background in Risk Management and understanding of the impact of risk in a business as well as being able to demonstrate an awareness of risk process theories/practices.
• Expert proficiency in MS Office (Word, Excel, PowerPoint).Knowledge of Visio would be an advantage
• Data management skills including the ability to use MS Excel to organise and analyse data.
• Strong proficiency in management information (MI) production, creation of briefing packs and documentation in support of risk management

Professional Skills & Knowledge

• Training & Stakeholder engagement: strong and effective communication skills (both written and verbal). Able to build professional relationships at all levels within the business.
• Communication & Influencing Skills: able to communicate risk and compliance principles effectively to stakeholders at all levels in a clear and concise manner, able to influence decision-making and embed risk awareness in business operations.
• Excellent planning and organisational skills to manage multiple streams of work.
• An innovative mindset with the ability and confidence to challenge current ways of working.
• Analytical thinker with demonstrated problem solving skills.
• Demonstrable experience of managing and implementing change programmes.
• Demonstrable examples of innovation. Ability to work independently, productively, and as part of a team.
• Willing and able to work outside immediate area of responsibility to support wider team objectives.
• Comfortable when dealing with ambiguity

MAIN RESPONSIBILITIES OF THE ROLE:

• Act as subject matter expert on risk and compliance, advising AFRS team and leadership on risk-related matters and business-wide risk exposure.
• Work as part of a joint Serco / MoD PMO team to collaboratively and proactively manage risk.
• Provide accurate and timely reporting on risk and compliance.
• Identify opportunities to enhance risk management.

RISK RESPONSIBILITIES:

• Develop, implement, and manage a holistic risk management framework of RAIDO (Risks, Assumptions, Issues, Dependencies and Opportunities) that aligns risk, compliance, assurance, and business continuity across the business lifecycle.
• Align the AFRS Risk Framework with Group set and Divisional objectives to ensure AFRS workstream risk owners and sponsors are appropriately engaged in risk reviews and mitigation.
• Ensure all risks and opportunities are accurately identified, recorded, assessed, and prioritised based on probability and impact, maintaining robust governance and best practices.
• Development and maintenance of excellence of top-down and bottom-up RAIDO reporting across AFRS to provide assurance to senior leaders and committees.
• Support the Head of PMO & Transformation in owning the AFRS RAIDO Register and driving engagement in risk management within the Senior Leadership Team, and customer stakeholders, ensuring ownership of risks, procedures and key controls remain fit for purpose and effectively manage risks.
• Assist with the implementation of risk policy, standards, procedures, and key controls across AFRS.
• Implementation of the Risk Management Plan including integration and embedding of risk management activities across AFRS.
• Identification of cross-workstream risks and interdependencies including pro-active management of teams for mitigations and action plans.
• Lead the RAIDO management activities across the full life cycle in accordance with Serco’s ERM methodology.
• Manage the RAIDO log to ensure high quality and predictable project outcomes.
• Actively manage risks, issues and ensure decisions and escalations arising from project RAID are taken to project boards.
• Support RAID assurance reviews.

COMPLIANCE RESPONSIBILITIES:

• Ensure that the contract complies with all relevant legislation, regulatory requirements and applicable standards.
• Production of report data in tabular and graphical form to present to the stakeholders..
• Provision of User Training to Site operatives and supervisors as well as mentoring other users.

STAKEHOLDER MANAGEMENT RESPONSIBILITIES:

• Identification and relationship management of key stakeholders including pro-active engagement across all AFRS workstreams with internal and external colleagues.
• Capture and manage the assets in close collaboration with the AFRS Outreach team and AFR Engagement team where there is dual use of equipment and assets.
• Provide training and ongoing support to teams on compliance systems, risk management processes, and data accuracy to ensure consistent application across the business.
• Work closely across AFRS teams to ensure the effective dual use of equipment and assets, supporting business continuity and operational efficiency.
• Ensure best practices in governance are applied, delivering risk oversight and supporting leadership in strategic decision-making.

WHAT YOU’LL NEED TO DO THE ROLE:

• Able to achieve BPSS Clearance.
• Flexible to travel to both the joint AFR HQ in Abbey Wood (Bristol),TEAM Serco’s National Recruitment Centre in Solihull, and sites around the UK as required.

Qualifications, Technical Skills & Knowledge

• A professional qualification in the domain of risk management (e.g., Diploma, Certification, MoR, Qualifications from IRM) is desirable.
• Strong background in Risk Management and understanding of the impact of risk in a business as well as being able to demonstrate an awareness of risk process theories/practices.
• Expert proficiency in MS Office (Word, Excel, PowerPoint).Knowledge of Visio would be an advantage
• Data management skills including the ability to use MS Excel to organise and analyse data.
• Strong proficiency in management information (MI) production, creation of briefing packs and documentation in support of risk management.

Professional Skills & Knowledge

• Training & Stakeholder engagement: strong and effective communication skills (both written and verbal). Able to build professional relationships at all levels within the business.
• Communication & Influencing Skills: able to communicate risk and compliance principles effectively to stakeholders at all levels in a clear and concise manner, able to influence decision-making and embed risk awareness in business operations.
• Excellent planning and organisational skills to manage multiple streams of work.
• An innovative mindset with the ability and confidence to challenge current ways of working.
• Analytical thinker with demonstrated problem solving skills.
• Demonstrable experience of managing and implementing change programmes.
• Demonstrable examples of innovation. Ability to work independently, productively, and as part of a team.
• Willing and able to work outside immediate area of responsibility to support wider team objectives.
• Comfortable when dealing with ambiguity.