Business Unit: Chief Operating Office, Customer Services
Salary range: £39,200 - £49,000 per annum DOE + red-hot benefits
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• Responsible for contributing to the effective management of the control environment across all areas of the Customer Services function ensuring that control frameworks are being implemented and managed efficiently.
• Responsible for supporting the business to monitor and addresses any operational control weaknesses arising within Customer Services.
• Providing counsel to risk & control representatives on their analysis of the risk profile across their function and its appropriate escalation to COO.
• Support the provision of advice and guidance materials (sourced from multiple contributors (e.g., 2LOD risk or 3LOD Internal Audit) to front line teams.
• Support Customer Services in the translation of Risk methodologies and frameworks (e.g., Risk Management Framework, Policy Management Framework and associated Policy Standards/Controls).
• Responsible for raising capability (knowledge, skills and competence) of ‘1A risk & control’ functional colleagues through coaching and development activities. The role holder will maintain relationships within Customer Services and escalate risks and issues which are not managed within agreed tolerances, typically working in partnership with their people leader (Senior Manager Operational Risk & Data Governance).