Job Purpose:
As a Risk Management Control Room Operative, you will be responsible for the real-time monitoring, tracking, and response coordination of critical assets using IoT systems. You will play a vital role in ensuring operational continuity, reporting, incident management, and supporting automation initiatives. Strong analytical skills, attention to detail, and proactive problem-solving are key.

Key Responsibilities:

• 24/7 Asset Monitoring using IoT platforms and telematics systems to track high-value shipments and fleet movements.
• Incident Detection & Escalation: Identify and respond to anomalies, route deviations, or alerts. Escalate incidents based on defined protocols.
• Configuration & Deployment: Support the configuration and troubleshooting of IoT tracking devices, sensors, and control interfaces.
• Customer Support: Provide real-time updates to clients and stakeholders, manage inquiries, and deliver exceptional service through multiple communication channels.
• Reporting: Generate accurate and timely reports, including journey summaries, exception logs, risk trend analysis, and KPI metrics.
• Process Automation Support: Assist in the identification and implementation of automation solutions using internal tools, scripts, or dashboards.
• Documentation & Compliance: Ensure control room SOPs, checklists, and logs are properly maintained. Adhere to data protection and risk compliance requirements.
• Cross-functional Collaboration: Liaise with IT, logistics, and security teams to ensure system integrity and operational alignment.

Requirements:

Experience & Skills:

• Minimum 2–3 years of experience in a control room, security operations center (SOC), fleet command center, or similar monitoring environment.
• Hands-on experience with IoT tracking platforms, telematics systems, or GPS-based asset management tools.
• Strong understanding of incident response procedures and real-time risk mitigation.
• Excellent communication and customer service skills with the ability to manage high-pressure situations.
• Proficient in reporting tools such as Excel, Power BI, or equivalent.
• Experience with automation platforms, workflows, or dashboard configuration is a strong plus.
• Coding/scripting knowledge (e.g., Python, JavaScript, SQL) is an advantage for automation and data analysis tasks.

Preferred Qualifications:

• Diploma or Degree in Logistics, Risk Management, IT, or related field.
• Experience working in logistics, supply chain security, or transportation sectors.
• Familiarity with monitoring tools, IoT device provisioning, and APIs.

Attributes:

• Detail-oriented with a risk-aware mindset.
• Able to work in shift-based or 24/7 environments, including nights, weekends, and holidays.
• Proactive, tech-savvy, and adaptable to fast-paced operational needs.

Job Type: Full-time
Pay: $3,783.80 - $5,500.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Professional development

Experience:

• IOT : 2 years (Preferred)

Work Location: In perso

• 24/7 Asset Monitoring using IoT platforms and telematics systems to track high-value shipments and fleet movements.
• Incident Detection & Escalation: Identify and respond to anomalies, route deviations, or alerts. Escalate incidents based on defined protocols.
• Configuration & Deployment: Support the configuration and troubleshooting of IoT tracking devices, sensors, and control interfaces.
• Customer Support: Provide real-time updates to clients and stakeholders, manage inquiries, and deliver exceptional service through multiple communication channels.
• Reporting: Generate accurate and timely reports, including journey summaries, exception logs, risk trend analysis, and KPI metrics.
• Process Automation Support: Assist in the identification and implementation of automation solutions using internal tools, scripts, or dashboards.
• Documentation & Compliance: Ensure control room SOPs, checklists, and logs are properly maintained. Adhere to data protection and risk compliance requirements.
• Cross-functional Collaboration: Liaise with IT, logistics, and security teams to ensure system integrity and operational alignment