The jobholder will prepare a self-development plan, agree it with Line Manager and work progressively towards achieving it. Seek best practices from other peers and colleagues. Would be required to attend training sessions as planned by management. Should have a strong ability to provide direction in assessing and capturing customer needs and opportunities effectively within the existing, new and prospective customer base.

To drive best practice in key account relationship management and risk policies ensuring this remains in line with FAB practices.

Key Responsibilities

Relationship management

• Acquiring NTB high value clients and to enhance from existing high value relationships to increase liability book of bank and increase revenue
• Strong engagement with clients to understand and improve their banking services.
• Understand client’s requirement to increase the bank’s wallet share
• Cross sell and upsell bank’s products and services to maximize revenue
• Increased sales volumes/ market shares in target market.
• Response & Turnaround Times of Customer requests & processing business applications.
• Negotiate with internal clients and structure pricing of the GM and Cash products as per customers’ needs.
• Establishment of an efficient customer-focused approach representing a strong competitive edge.
• Increase share of high-end market and quality business within assigned segment.
• Establish and maintain a working rapport with customers by providing expertise in identifying their financial needs and the deployment of bank’s products &