Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

CLIENT SERVICE AND DELIVERY RESPONSIBILITIES

· Ability to lead and support client delivery of risk and assurance solutions across global locations
· Ability to independently communicate with the client and create/ manage business relations
· Will be responsible to support Business Development activities across Risk Advisory domain for new clients and support mining and business expansion of existing client accounts of Genpact
· Ability to independently manage multiple customer engagements leading teams with end to end responsibility of planning, execution and achievement of client mandate.
· Will independently interact with the customers to understand expectations, accordingly assign team members to the project basis skill set required, define timelines/deliverables and take key decisions with regards to project management. This requires attending meetings with senior management of the client to understand their business objectives, assignment mandate etc.
· Will review the project deliverables to ensure quality standards are maintained. This will include review of design assessment, operating effectiveness testing / fieldwork performed by team members, providing valuable inputs to ensure all aspects of the risk management framework mandate are covered.
· Will be responsible for structuring implementable recommendations for design level / compliance issues. Will be responsible for engaging with client’s department/functional heads to discuss the issues observed as a result of the fieldwork undertaken, so as to understand the business impact and root cause of the issue.

TEAM MANAGEMENT RESPONSIBILITIES

· Will be responsible for leading teams with risk professionals across the Genapct hierarchies from Analysts to Senior Managers for multiple engagements
· Will be responsible for conducting performance appraisal, providing project based feedbacks and grooming and career development of team members.
· Will define performance management and annual goal setting for team members, defining their career development path and coach team members and would also be responsible to authorize their leaves, etc.
· Will participate in organization hiring process to support HR in assessing and onboarding appropriate skillset.
Skills & Abilities:
Exceptional communications skills, both written and verbal
Ability to gain the confidence of management and staff through attributes such as professionalism and positive attitude
Developed negotiations skills
Delivery Focus – Strong ability to work to deadline and manage multiple, potentially conflicting timeframes whilst achieving timely delivery and a consistent customer service experience.
Building Relationships – Focused approach to developing, maintaining and using collaborative relationships to deliver information which is fit-for purpose and of a consistent quality to achieve the accomplishment of work goals.
Working with Passion – Developed emotional intelligence and self awareness with a passion in striving towardshigher levels of performance and expertise; modifies behaviour to accommodate tasks, situations, and individuals involved.
Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals.
Managing the Job - Demonstrated ability to work independently and under pressure, effectively managing one’s time and resources to ensure that work is completed efficiently.
Performing for Excellence – Attention to detail, setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; proactively developing standards of excellence.
Team player – Strong commitment to teamwork with a solution orientated approach.
Understanding of principles, practices, theories and concepts relating to risk (e.g. operational risk, compliance risk, project risks)
Working knowledge of risk appetite and governance concepts
10 - 15 years’ of Risk advisory and Assurance domain experience with working knowledge of Operational Risk and Compliance frameworks, GRC tools, Control Assurance policies and procedures
Understanding of the Banking and Financial Services Industry
Has worked in Risk Consulting with exposure to client issue understanding, proposal development, solution planning and execution
Ability to develop cross functional knowledge of risk management policies and procedures adhering to Regulators as well as specific internal corporate requirements
Ability to work with complex business organisations and provide operational risk expertise and consulting for projects and initiatives generally spanning multiple business lines and geographies
Job Types: Full-time, Permanent
Pay: From $160,000.00 per year

Schedule:

• 8 hour shift

Application Question(s):

• Are you located in Melbourne Victoria?

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Richmond VIC 3121
Application Deadline: 30/06/202