The role

This is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.

• Design and run a risk-based assurance and control testing programme
• Provide constructive challenge on controls, risk ownership and ways of working
• Provide first-line oversight of Consumer Duty evidence and regulatory readiness
• Oversee business continuity (BCM) and operational resilience arrangements
• Bring governance to transformation and process change
• Produce clear MI and reporting for senior leaders and governance forums
• Work closely with Risk, Compliance and Internal Audit across the three lines model
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