Risk Manager at NEIGHBORHOOD HEALTH CENTER

Tigard, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

117943.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Claims Management, Safety Compliance, Data Analysis, Communication, Leadership, Investigation, Emergency Preparedness, Insurance Management, Patient Care, Documentation, Problem Solving, Team Collaboration, Judgment, Electronic Health Records, Regulatory Compliance

Industry

Hospitals and Health Care

Description

Job Details Level: Management Job Location: Administrative Office - Tigard, OR 97223 Position Type: Full Time Education Level: Bachelor's Degree Salary Range: $78,629.00 - $117,943.00 Salary Job Shift: Day Job Category: Nonprofit - Social Services Who We Are: Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law. Why work with us? We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily. We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance. Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024! Job Title: Risk Manager Department: Administrative Reports To: Director of Risk & Compliance Work Type: Hybrid Classification: Full-Time, Exempt Language Differential: Ineligible SUMMARY Under the direction of the Director of Risk and Compliance, this individual is responsible for identifying, assessing, and recommending actions for actual and potential exposures to the organization with a goal of improved patient and staff safety and protection of the organization’s assets. Ensures adherence to government regulations and accrediting body standards and implements policies and procedures necessary to support risk structures and processes. Essential Job Duties Risk & Claims Management: Ensures the risk management program aligns with federal and state requirements. Coordinates and administers comprehensive risk management activities, including identification, investigation, reduction, and assessment of potential risks. Ensures mitigation strategies are in place and in compliance with federal and state guidelines. Manages the full lifecycle of claims (including FTCA malpractice, workers' compensation, property, cyber, professional liability, general liability, and employment practices) in collaboration with relevant departments and leadership. This includes investigation, follow-up, claim initiation, and informing leadership of associated risks. Collaborates with internal stakeholders to secure and manage organizational insurance coverage. Safety & Compliance: Monitors and reports on internal safety issues, including hotline tips, incident reports, and patient/staff safety events. Analyzes data trends and contributes to development and implementation of risk mitigation and intervention strategies. Acts as an independent reviewer to ensure that safety and compliance risks are identified and investigated in a timely, regulatory standards-aligned manner. Ensures proper documentation and evidence collection in response to incidents and potential claims, meeting legal requirements. Provides regular progress reports and risk recommendations to leadership. Complaint/Grievance Oversight: Ensures the complaint/grievance management program aligns with CMS and other regulatory requirements Interacts with patients and families regarding complaints or grievances, conducting reviews and investigations as necessary. Performs investigations and responds to incidents/events. Emergency Preparedness: Develops, implements, and maintains the Emergency Management Plan (EMP) to address emergency-related risks and losses, incorporating strategies to identify, assess, and mitigate risk. Facilitates and participates in monthly Safety Committee meetings, quarterly safety checks, tabletop exercises, and preparedness drills to support a strong safety culture. Insurance & Coverage In collaboration with the CFO and Director of Risk and Compliance, manages data collection and submission processes for the annual insurance renewal. Leadership & Coordination Provides oversight and guidance to the Risk Management Coordinator, supporting their development and accountability. Other duties as assigned. Qualifications QUALIFICATIONS Education and/or Experience Bachelor’s Degree is required A minimum of three years’ Risk Management experience is required; or a combination of education and experience that provides the requisite knowledge, skills, and abilities to perform the job may be considered Associate Risk Manager (ARM), and/or Certified Risk Manager (CRM) preferred Knowledge, Skills, Abilities and Behaviors Knowledge of practices and regulations related to evaluating and providing patient care. Skill in oral and written communication including interviewing to gather medical histories, providing presentations, consultations, facilitation, and documentation, e.g., writing medical orders, patient education materials, and medical record updates. Ability to analyze complex data and draw valid conclusions. Ability to interpret, adapt and apply guidelines and procedures, Ability to establish and maintain positive and effective working relationships with patients, staff, and the general public. Demonstrated knowledge and experience in the delivery of health care to a diverse and underserved population. Ability to use good judgement in difficult situations. Ability to communicate professionally with peers, management, and patients alike. Ability to act as a leader to clinic support staff. Experience and proficiency using electronic health records. WORKING CONDITIONS Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time. Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees. Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds. The noise level in the work environment is usually moderate. Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.

Responsibilities

The Risk Manager is responsible for identifying, assessing, and recommending actions for potential exposures to improve patient and staff safety. This role includes managing claims, ensuring compliance with regulations, and overseeing safety and grievance processes.