Location
Swindon / Wiltshire
Salary
£80,000 - £90,000
Contract
Temporary (Full Time - 12 months)
Reference

JOB DESCRIPTION

We’re navigating significant change at Nationwide. It’s an exciting time as we evolve to a new future that sees us accelerate delivery of our strategic aims, value to our members and engage colleagues around new ways of working.
At the same time, we are investing in the Operational Risk Oversight team in the second line of defence. We are increasing the capacity, seniority, and capability of the team to ensure to continue adding customer value by investigating, challenging, and influencing across the Society.
Nationwide has a vast Technology estate and continually upgrading and investigating the benefits of introducing new technology, but our focus is always on improving technology to ensure member services are resilient and available when our member want to use them. This requires skills to understand the risks and controls of managing and changing systems which includes knowing about technologies which involves networks, infrastructure, cloud platforms and AI.
This role is within the 2nd line of the 3 lines of defence model. The role is part of the Oversight for Chief Operations Office which includes technology, security, data and 3rd party management specialisms. Technology underpins all business and member services so understanding and managing Technology risk, control, and policy effectively is a critical part delivering services to customers.
This role will support challenge and influence the technology strategy through liaison with stakeholders such as: Chief Information Officers, architects, and risk partners.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our London or Swindon. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

Providing effective oversight on operational activities and change initiatives within the Technology sphere of accountability, such as the multi-year “Technology Strategy”, and wider across the society; to ensure that not only technology risks have been fully considered but also how other risk categories could be affected by the technology strategy. You will review and ensure the risks have been agreed through appropriate governance.

• Oversight of the design, build and implementation of technology through the Technology lifecycle. Support and challenge execution of the technology strategy which is influenced by the Chief Operating Officer and Business Units
• Challenge the first line on management of the technology estate, the implementation and maintenance of resilient systems and ensuring critical data is secure. Influence first line to ensure that technology risks are identified, managed, and reported through governance as appropriate
• Assessing business area compliance against the Enterprise Risk Management Framework (ERMF) requirements. The ERMF includes business and regulatory requirements on risks, controls, policies, and scenario analysis
• Working collaboratively with partners across the 3LOD to simplify and strengthen technology risk management practices for the benefit of the Business and Society overall

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.