Act as the primary communication point between customers, the Sales Team, Procurement, Production, and Logistics for B2B orders.
Provide customers and the Sales Team with regular and accurate updates on order status, shipment ETD, and expected arrival (ETA).
Maintain a detailed tracker of B2B orders on a Sales Order (SO) basis
Monitor and provide an overview of priority deliveries, ensuring regular follow-up with the concerned departments to achieve delivery within the agreed lead time.
Provide customers with periodic updates on order status, including production, shipment, and expected delivery timelines.