Risk Operations Analyst II - Remote at PayNearMe

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

120000.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Analysis, Risk Management, Client Communication, Data Analytics, SQL, Looker, Dataiku, Excel, Google Suite, Analytical Skills, Fraud Prevention, Compliance, Documentation, Process Improvement, Vendor Management, Technical Skills

Industry

Financial Services

Description

Company Description At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs. Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results. In September 2025, we raised a $50 million Series E funding round to accelerate our growth. We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ. Join us and be part of a team that’s shaping the future of payments—one experience at a time. Job Description We are seeking a highly experienced and driven professional to join our team as a Risk Operations Analyst II. This role is pivotal in monitoring and analyzing transactions for fraudulent activity, while also collaborating with clients to align with their desired risk appetite. The ideal candidate will utilize advanced tools, data sources, and industry best practices to deliver risk services that minimize fraud losses and maximize approval rates. We are looking for an individual with robust analytical expertise, excellent client-facing communication skills, and a strong background in risk management within the payments or financial services sectors. Responsibilities Fraud & Risk Management Fraud Analysis & Research: Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights Client Risk Services: Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions PNM & Client Risk Events: Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements Transaction Monitoring: Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity Client Partnership & Risk Appetite Consulting Client Communication: Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner Risk Appetite Consultation: Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals Actionable Recommendations: Offer customized guidance on fraud prevention, compliance, and operational efficiency Reporting & Transparency BI & Custom Reporting: Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance Internal & Client Reporting: Develop custom reporting solutions to support both internal decision-making and client requirements Policy & Process Documentation: Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability Continuous Improvement Process & Product Improvement: Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools Vendor Risk Management: Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities Compliance & Security: Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities Qualifications 5–10 years of experience in risk management, with a focus on fraud prevention, merchant risk, and operational efficiency 3–5 years of experience in the payments industry (acquiring, issuing, or merchant risk functions) Technical & Analytical Skills: Proficiency in BI reporting, SQL, Looker, Dataiku, and standard productivity tools (Excel, Google Suite) Strong analytical and reasoning skills, with the ability to interpret complex datasets and provide actionable insights Moderate technical ability combined with high analytical acumen Client & Risk Expertise: Proven ability to manage client relationships and ensure satisfaction in high-risk merchant segments Familiarity with card network rules, compliance requirements, and fraud risk strategies Experience in policy/process documentation and product/process improvements Exceptional verbal and written communication skills. Strong collaborative mindset with the ability to operate independently. Education: Bachelor’s degree in Finance, Business, Data Analytics, Risk Management, or a related field Preferably located in the East Coast time zone. Additional Information Why Join Us?: Competitive salary and benefits with growth-company options grant Fast- paced and professional work culture Stock options with standard startup vesting - 1 year cliff; 4 years total $50 monthly communication expense stipend to go towards your phone/internet bill $250 stipend to enhance your WFH setup Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200) Premium medical benefits including vision and dental (100% coverage for employees) Company-sponsored life and disability insurance Paid parental bonding leave Paid sick leave, jury duty, bereavement 401k plan Flexible Time Off (our team members typically take off ~3-4 weeks per year) Volunteer Time Off 13 scheduled holidays Salary Range: $105,000 - 120,000 PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible. PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply. — CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE Effective Date: January 1, 2020 Last Reviewed on: December 23, 2019 PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about: the categories of Personal Information that the Company collects and maintains about applicants; and the purposes for which the Company uses that Personal Information. For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis. Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing. Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well. Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions. Assistance for Disabled Applicants Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Risk Operations Analyst II will monitor and analyze transactions for fraudulent activity while collaborating with clients to align with their risk appetite. This role involves employing advanced tools to detect fraud, providing risk services, and generating reports to ensure transparency in risk performance.