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RMA Admin at Lanner Electronics Inc

Union City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

27.0

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RMA Processing, Order Management, Customer Service, Database Maintenance, Inventory Control, Intercompany Coordination, Non-Conformance Reporting, Technical Documentation, Communication, Logistics Coordination

Industry

Computer Hardware Manufacturing

Description

Responsibilities include: • Respond to requests via incoming telephone calls and emails daily. • Create Sales Orders for RMAs • Document RMAs by adding an RMA Note to the Sales Order as well as gathers pertinent information about the issue(s). • Set up Intercompany sales order for returns or repairs going to other Lanner entities. • Create Non-Conformance Reports (NCRs) in the Lanner's automated order system. • Provide customers with RMA numbers and instructions for returning products. • Quarantine stock when necessary. • Coordinate repairs and tested replacements with engineering and other business Units. • Prepare and email the daily RMA Summary. • Monitor back orders and repair orders. • Communicate with accounting, inventory control, shipping, carriers, engineering, business units, and entities to resolve issues and prevent re-occurrences. • Proactively contact customers when a product recall is initiated. • Maintain a safe and clean work area at all times. • Work on special projects and performs other related duties as assigned. • Database maintenance. • Update RMA report (weekly/monthly) • Requires unpack and pack of RMA unit. (Unit may weigh around 20 lbs.) • Hold meetings with customers. • Cross-departmental support.

Responsibilities

The RMA Admin manages the return merchandise authorization process, including creating sales orders and documenting product issues. They coordinate with engineering and accounting to resolve returns, repairs, and product recalls.