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RMA Manager at DRS RADA TECHNOLOGIES

Beit Shean, North District, Israel -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RMA Management, SLAs, Service Administration, Analytical Skills, Problem Solving, Customer Orientation, Interpersonal Skills, Technical Support, Product Maintenance, Communication, Team Player, Defense Industry Experience, KPI Management, Resource Coordination, Sales Administration, Complex Hardware Products

Industry

Defense and Space Manufacturing

Description

Description DRS RADA is a global pioneer for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance. Join Our Team as a RMA Manager at DRS RADA Technologies! Key Responsibilities: Manage the Service calls and RMA processes ,systems and tools Define and manage Service’s KPI’s Coordinate company’s resources for achieving SLA commitments Manage sales administration activities Requirements 3 years of relevant experience (RMA, SLAs, Service) with complex hardware products Experience as a large programs ILS program manager Experience from defense companies – advantage A team player and great communicator, comfortable working with multiple interfaces simultaneously. Knowledge in providing technical support and product maintenance life-cycle. Excellent analytical and problem solving skills Customer orientation and excellent interpersonal skills High level of English verbal and written

Responsibilities

The RMA Manager will manage service calls and RMA processes, ensuring that the company's resources meet SLA commitments. Additionally, the role involves defining and managing service KPIs and overseeing sales administration activities.