RMA Senior Engineer at Qualcomm Global Trading Pte Ltd

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

RMA evaluation, ATE, XRAY, CSAM, IV curve, Bench testing, Automotive systems, ASIC Apps processor, Hardware verification, CPU, GPU, Semiconductor assembly, SMT, Packaging, 8D reporting, Root cause analysis

Industry

Semiconductor Manufacturing

Description

Company: Qualcomm Global Trading Pte. Ltd. Job Area: Engineering Group, Engineering Group > Quality Assurance Engineering General Summary: Job Function: As an RMA Engineer in Qualcomm's Customer Quality Team, you'll resolve RMA product quality issues. You'll handle RMA evaluation requests from customers, using system and device-level techniques with tools like ATE, XRAY, CSAM, IV curve, bench, Qualcomm inhouse test platforms (ADP, PAT, RCM etc.). You'll lead debug and data gathering efforts alongside other technical disciplines at Qualcomm. The RMA Engineer provides strategic direction and leadership, collaborating with regional leads to align best practices. Their strong understanding of product design and development facilitates effective internal communication. This position offers opportunities to influence quality across the organization through customer and internal interactions. Technical Expertise: Strong experience in the automotive industry or related products is highly desired. Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential. Additionally, expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required. The position also demands skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain. Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred. Duties and responsibilities Lead and manage the RMA evaluation progress daily. Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes. Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE. Optimize processes between Customer/Branch & Qualcomm. Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed. Enhance quality systems to reduce outgoing product DPPM. Provide customer feedback to internal teams to improve satisfaction metrics. Prioritize and implement customer corrective actions within Qualcomm. Produce regular 8D reports for problem-solving teams and management. Update customers promptly on open quality issues or support requests. Required Skills/Knowledge Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions. Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating handset failures to customer-reported issues. Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc. Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects. Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus. IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies Education/Experience BS in Electrical/Computer/Communication Engineering (MS preferred) with 5+ years' experience. Minimum 4 years in customer support, quality engineering, or product testing. Familiarity with automotive product qualification procedures and quality standards. Proficient in quality tools, statistics, and problem-solving. Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus. Strong soft skills: proactive, teachable, team player. Minimum Qualifications: • Bachelor's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 2+ years of Quality Engineering or related work experience. OR Master's Degree in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field and 1+ year of Quality Engineering or related work experience. OR PhD in Applied Science, Computer Science, Data Science, Engineering, Information Systems, or related field. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

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Responsibilities

The RMA Senior Engineer will lead and manage daily RMA evaluation processes to identify root causes of product quality issues using various technical tools. They will also serve as a liaison between internal teams and customers to implement corrective actions and improve overall product quality metrics.