RMA SPECIALIST MON-FRI 8AM-5PM ONSITE at RADIANS INC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Entry, Customer Service, Root Cause Analysis, Communication, Data Entry, Phone Etiquette, Research, Analytical Skills, Problem Solving, Verbal Communication, Written Communication, Mathematical Concepts, MS Office, Business Acumen

Industry

Wholesale

Description

Description POSITION SUMMARY: The RMA (Return Merchandise Authorization) Specialist will be responsible for claims entry for all sales channels. The representative will also provide customers with the information and services they need to successfully promote and buy Radians products. RMA Specialist will work collaboratively with accounting, RMA Supervisor, Quality Assurance Team, Inside Sales Representatives, Customer Support Team, Regional Sales Managers and Manufacturer’s Representatives to facilitate the returns/claims and sales processes. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Enter and manage customer claims using our Continuum Claims Portal • Use all available systems and resources to root cause and resolve claims • Communicate with other departments to research and resolve open claims • Communicate with appropriate departments to systemically correct any errors that are the root cause of customer claims • Field Customer Calls as required • Research and resolve claims from retail portals as needed • Both positive and negative feedback received by customers should be entered with a task in P21 • Other duties may be assigned Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION, EXPERIENCE & OTHER SKILLS and ABILITIES: · Bachelor’s degree, experience in a safety products environment preferred · 2-4 Years experience returns processing with customer service · Experience with P21, a plus · Must have strong analytical skills and can define problems, collect data, establish facts, and draw valid conclusions · Heavy customer service/data entry skills with excellent phone call skills/etiquette · Ability to read, analyze and interpret general business reading and/or training materials as well as federal/state regulations. · Possess excellent verbal and written communication skills · Ability to work with mathematical concepts to solve problems, i.e. apply concepts such as fractions, percentages and proportions to practical situations · Ability to interpret instructions in mathematical or diagram form and deal with several abstract and concrete variables · MS Office environment · Business Acumen

Responsibilities

The RMA Specialist is primarily responsible for entering and managing customer claims across all sales channels using the Continuum Claims Portal and resolving these claims through research and interdepartmental communication. This role also involves providing customers with necessary information to promote and purchase Radians products.