SUMMARY

The RMA (Return Merchandise Authorization) Specialist with Accounting Knowledge is a critical role responsible for managing the entire RMA process while ensuring accurate financial recording and reporting of returns and related transactions. This position requires a strong understanding of both customer service and accounting principles to streamline the return process, minimize financial discrepancies and contribute to overall business efficiency.
Responsibilities

EXPERIENCE:

• 3+ yrs customer service/Dealing with returns or related such role/Knowledge in the waterworks, plumbing, distribution or similar industries.

TECHNICAL SKILLS:

• Proficiency in using ERP platforms and basic data entry tools.
• Strong proficiency in Microsoft Office Suite, especially in excel for data analysis and reporting.
• Knowledge of inventory management software and processes.

SOFT SKILLS:

• Attention to detail and accuracy, crucial for updating records.
• Strong organizational and prioritization skills. Strong multi-tasking needed.
• Customer focus mindset.
• Ability to work independently and to be part of a team.

Please refer the Job description for details