RMA Technician at LUNAR ENERGY INC

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

58.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, Data Analysis, Inventory Management, Communication Skills, Attention To Detail, Problem Solving, Mechanical Knowledge, Electrical Knowledge, Diagnostic Tools, Team Collaboration, LEAN Process, Safety Practices, NDT Procedures, Destructive Testing, Database Management, Engineering Support

Industry

Renewable Energy Equipment Manufacturing

Description

RMA Technician The RMA Technician will be responsible for determining root cause failure of all Tesla return parts. Other responsibilities include diligently adding this information and evidence into Tesla’s Root Cause Database, developing relationships with other functional departments to ensure the parts or information is transferred to the appropriate department. Preferred candidates will have knowledge of NDT procedures but be acutely aware of results that can be gleaned from performing pragmatic destructive test procedures. Planning, accuracy, intelligence, stamina and deduction, are qualities that are a must for this role. Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants. On a given day at Lunar, you’ll likely… Triage & Teardown Perform destructive and non-destructive Root Cause Analysis on returned Lunar products Perform data analysis and testing procedures for root causing with guidance on SOP from engineering Maintain Root Cause Database with input from Engineering team. Diligently adding field failure observations and evidence into Lunar’s Root Cause Database Escalated any identified trends using RMA database in returned field parts to escalate urgency of field issues to engineering. Handling & Inventory Management Perform database transactions to manage the tracking, receiving, storing and moving of parts. Dispositioning returned parts based on guidance from the engineering group. Working closely with the team to assure data integrity, accuracy and efficiency in handling of returned parts. Physically moving failed parts across engineering departments and failure analysis labs (external and internal) to assure quick root cause investigations. Assure cleanliness, organization and safety of the MRB receiving and storing area, making this process world class. Provide simultaneous support and route parts back to Supplier Quality, Engineering, or Remanufacturing based on guidance and instructions. Assist engineering in developing and implementing containment countermeasures from returned part analysis. Utilizing multiple databases to flag individual components for review, and tracking transaction Creating test equipment and tools for custom Root Cause Analysis Assist in implementation and maintenance of 5S and MRB best practices. Navigate through Tesla’s database systems such as WarpDrive Maintain a safe working environment,Help sustain LEAN process as directed. Desired Skills: Working knowledge of Microsoft Outlook, Word, and Excel. Strong communication skills and ability to build strong partnerships across various organizations within Tesla. An engineering qualification either mechanical or electrical with sound knowledge of component failures is a plus. Knowledge of electrical components and/or high voltage training is a plus.. Familiar with diagnostic tools, such as multi-meters, micrometers, resistance testers, hi-pot testers etc is a plus. Ability to work independently and keep on task in an extremely fast-paced environment without direct supervision. Must be detail orientated, reliable, have good initiative, determination, and quality focused. Ability to perform repetitive duties whilst standing. Ability to lift and move weights up to 25kg on a daily basis Benefits: We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program. Additional benefits include: Medical, dental, and vision insurance for employees and dependents Flexible Paid Time Off plus 10 paid holidays Tax deferred 401(k) plan Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent Subsidized EV charging and pre-tax commuter benefits Our DE&I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the hourly range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The hourly range estimate for this position depending on level of experience is: $35 - $58 USD. The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time.

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Responsibilities

The RMA Technician will determine the root cause failure of Tesla return parts and maintain the Root Cause Database. They will also manage the tracking and handling of returned parts and collaborate with engineering teams to escalate issues.