RN Telehealth Administrator on Call, Remote, PRN at CommuniCare Health Services

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Triage, Care Coordination, Telemedicine, EMR Documentation, CRM Systems, Patient Education, Critical Thinking, Geriatric Care, Primary Care, Urgent Care, Communication Skills, Technology Aptitude

Industry

Hospitals and Health Care

Description

Job Address: 10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Telehealth Administrator on Call (Registered Nurse), Remote Position The PHP Telehealth Administrator on Call has a passion for providing remote administrative, clinical triage, and care coordination support for the PHP Telehealth provider team, as well as seniors and other residents in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, etc. They deliver support in a high touch, person-centered care model and collaborate with the interdisciplinary team to ensure that all residents receive the right care at the right time. PRN Position Option for 8 hour shift Option to choose 1 shift for month and stay on shedule Personalized Health Partners (PHP) is the medical practice arm for the CommuniCare Family of Companies. The Administrator on Call would directly support both the PHP Telehealth provider group as well answering calls for triage from our other telehealth use cases outside of the Skilled Nursing and Assisted living environments. The goal of the Administrator on Call is to support the Telehealth provider team as well as our patients to increase wellness, prevent illness, improve clinical outcomes and focus on customer experience and satisfaction. PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS Duties of all PHP Telehealth Administrators on Call Coordinate with telehealth providers to ensure appropriate patients receive telemedicine services. Communicate with onsite nursing teams to ensure all clinical needs are coordinated Oversee provider queue in Never Alone Support technical issues that arise for telehealth provider team Monitor EMR to triage routine clinical lab requests, routine imaging results, notifications, etc. that result after hours. Maintain timely documentation of encounters with facility nurses in the EMR Record information directly into CRM system Connect patients that need to be seen acutely by an in-house provider the next day with Central Scheduling Answer and triage calls from Never Alone use cases outside of the SNF use case Provide health education Provide an excellent customer experience to foster high customer satisfaction/retention Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification. Follow all state and federal regulations, guidelines, and laws Additional duties of PHP Telehealth Administrator on Call Collaborate with telehealth provider group Participation in monthly staff meetings During downtime there may be some additional project related work related to the development of protocols, initial quality review of previous encounters, or projects to be defined as the role evolves. EDUCATION and QUALIFICATION: Required: Must have valid RN or LPN license Must be willing to be licensed in the 7 states served (Indiana, Ohio, Maryland, Virginia, West Virginia and Kentucky) Excellent communication and critical thinking skills Good technology aptitude Preferred Qualifications: Training or clinical experience in geriatrics, primary care/internal medicine and/or ED or urgent care 3+ years clinical experience Be open to professional development through training, obtaining certifications if necessary, and attending team meetings Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals Training or experience in outpatient primary care setting Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.

Responsibilities

Provide remote administrative, clinical triage, and care coordination support for telehealth providers and residents in various healthcare settings. Coordinate telemedicine services, monitor EMR for clinical results, and ensure high-quality customer experience and patient outcomes.