LOCATION: Baylor Scott & White Health, Dallas, Texas
SPECIALTY/DEPARTMENT: Transfer Center
SHIFT/SCHEDULE: Full time nights, 7p-7a, every other weekend and one on-call shift per month

ABOUT US

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what’s right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

JOB SUMMARY

As a Transfer Coordinator RN, you help patients move within Baylor Scott & White Health System. Your main job is to make it easier for doctors and patients to access our facilities and providers through the Transfer Center. You will focus on providing excellent customer service and interaction, leading to higher customer satisfaction.

QUALIFICATIONS

• Associate’s degree in a relevant field is required.
• A minimum of (3) three years of work experience.
• Possessing a valid and current registered nurse (RN) license is mandatory.

• You will ensure smooth patient transfers by working closely with physicians, nurses, and other departments while following laws. Plans will promote good outcomes and efficient hospital stays.
• You will provide excellent customer service within and outside the organization, striving to be helpful and responsive.
• You’ll follow protocols to gather information accurately and on time from other institutions and physicians.
• You’ll enhance services provided to all facilities within our System with this information and our resources.
• You will strive to ensure that all documentation is clear, concise and meets standards by using appropriate forms.
• Your role includes managing customer relationships by driving satisfaction among referring physicians and expanding BSWH market share. This involves follow-up calls, clear communication, and prompt issue resolution. You will oversee and assist the Transfer Center Room Control Coordinator.