ABOUT US

Since 1992, Road Runner Wrecker Service, Inc. has earned its reputation as the go-to provider for towing, recovery, and roadside assistance throughout the Mid‑Atlantic. With a modern fleet and a commitment to rapid, reliable response, we’re dedicated to supporting drivers when they need it most.

YOUR ROLE

As the Road Service Manager, you’ll lead our frontline heroes—our Road Service Mechanics—ensuring prompt, effective, and safe operations across the region. You’ll be the strategic and operational backbone, managing personnel, optimizing service workflows, and maintaining high-quality service delivery. This role is field-focused—you’ll be on the road, actively engaging with operations and supporting the team in real time.

KEY RESPONSIBILITIES:

• Lead and support a team of mobile mechanics, providing coaching, escalation management, and performance guidance.
• Operate both in the field and at the Shop, spending significant time on the road to oversee operations, support mechanics during calls, and ensure smooth logistics.
• Coordinate service operations, including dispatch optimization, response-time tracking, and resource allocation for breakdowns, emergencies, and on‑the‑spot repairs.
• Ensure adherence to safety protocols, vehicle maintenance standards, and customer-first operational excellence.
• Oversee inventory logistics, guaranteeing service trucks are fully stocked and parts usage is accurately tracked.
• Utilize diagnostic and mobile tools to assist the team in troubleshooting effectively.
• Serve as a key point of contact between dispatch, mechanics, and customers—communicating updates, status changes, and critical escalations.
• Drive continuous improvement, refining processes, response strategies, and team training to elevate operational performance.