Roadside Assistance Consultant at Racq

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

28.94

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Attention To Detail, Customer Service, Listening, Communication, Data Entry, System Usage, Resilience, Reliability, Goal Focused Mindset, Empathy

Industry

Financial Services

Description

Roadside Assistant Consultant • Part time, 30 hours per week across 5 days - $28.94/hr + super • Day roster working between the hours of 6:00am to 7:00pm • Monday to Sunday – working two weekends in every four • 3 weeks fulltime training upon commencement • Role commences 5th May 2026 About the role: At RACQ, our purpose is simple yet powerful: to create better outcomes for our members and the communities we serve. As a Roadside Assistance Contact Centre Consultant, you’ll be there when our members need us most. You’ll be the calm, reassuring voice for stranded motorists across Queensland—listening carefully, acting quickly and coordinating help during what can be a stressful or unsafe moment. Working in a supportive and highly structured contact centre environment, you’ll use your problem solving skills and attention to detail to ensure every member receives the care and assistance they expect from RACQ. What you’ll be doing: • Answering inbound calls from members who require roadside assistance in their time of need • Accurately locating members and updating personal and vehicle details in our systems • Providing clear information on RACQ membership entitlements, benefits and available options • Following RACQ contact centre policies and procedures to ensure safety, quality and consistency • Delivering calm, professional and empathetic service that reflects RACQ’s trusted brand About you: You care about helping people and perform well in fast paced environments where every call matters. You’re confident using technology, comfortable working to processes, and remain focused under pressure. What you’ll bring: • Previous experience in customer service • Strong listening, communication and problem solving skills • Fast and accurate data entry with confidence using multiple systems • Resilience, reliability and a goal focused mindset • Enjoyment of structured work and being part of a supportive team Why join RACQ? When you join RACQ, you become part of an organisation that has been trusted by Queenslanders for more than 100 years. We offer purposeful work, strong team collaboration, and the opportunity to make a meaningful impact every shift—supporting our members to get home safely when it matters most. At RACQ, we are committed to fostering a diverse, inclusive and respectful workplace. We believe our workforce should reflect the communities we serve and are dedicated to creating an environment where everyone feels supported and valued. If you require any adjustments or support during the recruitment process, please let us know at the time of application. What we offer you: Discover the full range of benefits available to our people on our careers page: https://www.racq.com.au/about-us/careers/employee-benefits In addition, you’ll enjoy: • Roadside Assistance cover for peace of mind while travelling to and from work • Free onsite parking at our Eight Mile Plains office • An onsite café offering convenient access to meals, snacks and your daily coffee fix Ready to apply? You’ve got this. Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team. Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process #LI-HYBRID

Responsibilities

The consultant will be responsible for answering inbound calls from members needing roadside assistance, accurately locating them, and updating system details. They must also provide clear information regarding membership entitlements and follow all contact centre policies and procedures.