Roadside Operations Specialist (m/f/d) at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Roadside Operations, Service Quality Assurance, Escalation Management, Operational Process Optimization, Partner Performance Analysis, Service Standards Maintenance, Proactive Mindset, Real-Time Monitoring, Cross-functional Collaboration, Data Analysis, Performance Tracking, System Operation, Customer Experience Focus, English Fluency, Analytical Skills, Organizational Skills

Industry

Travel Arrangements

Description

Job Description We are looking for a Roadside Operations Specialist (m/f/d) to join our team at SIXT. In this role, you oversee roadside operations, ensure service quality, and manage escalations in real time to deliver a seamless customer experience. Your expertise will help optimize operational processes, strengthen partner performance, and maintain high service standards across markets. If you have a proactive mindset and thrive in dynamic, fast-paced environments, join Team Orange! YOUR ROLE AT SIXT You monitor roadside assistance cases in real time to ensure high service standards and fast response times across markets You manage escalations efficiently, coordinating solutions with internal teams and external partners You analyze partner performance and service quality to maintain global operational standards You identify service gaps and drive process improvements to enhance the customer experience during roadside incidents You collaborate cross-functionally with internal departments and global stakeholders to optimize operational workflows You support the After Claims Customer Service team with case follow-ups and operational insights YOUR SKILLS MATTER Experience: Customer service experience with a focus on Roadside Assistance or similar operational environments Analytical Skills: Strong analytical mindset with the ability to work with cross-functional data and dashboards (experience with fraud systems is a plus) Organizational Skills: Proactive working style with the ability to prioritize effectively and keep customer needs at the center of every decision Technical Affinity: Comfortable working with operational systems, dashboards, and performance tracking tools Working Style: Willingness to work 100% remotely and in a 24/7 shift model. Language Skills: Fluent English required; additional languages such as French, Italian, or Dutch are a plus WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance Benefit from a hybrid working model with no dress code Permanent Contract & Competitive Compensation Our employment contract is permanent from the start. Enjoy above-average compensation with performance-related bonuses Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being, plus the Coverflex advantage system Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Legal Entity: Sixt Research Development Services, Lda.

Responsibilities

The specialist will monitor roadside assistance cases in real time to ensure high service standards and manage escalations efficiently by coordinating solutions with internal teams and external partners. Responsibilities also include analyzing partner performance, identifying service gaps, and driving process improvements to enhance the customer experience during roadside incidents.