ROAMING ENGINEER - VOIS at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Roaming Technologies, SS7, LTE, VoLTE, 5G, Incident Management, Troubleshooting, Network Quality Analysis, Automation, Core Network Optimization, Customer Experience, Analytical Skills, Communication Skills, Problem Solving, Technical Knowledge, Process Improvement

Industry

Telecommunications

Description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Roaming Engineer to join our Group Technology team in Pune. This role is pivotal in delivering 24x7 first-line support for Vodafone's International Roaming Platform, encompassing SS7, LTE, VoLTE, 5G, CAMEL signalling, and centralised VAS such as Steering of Roaming, Virtual Home Environment, and Welcome Roaming SMS. The individual will be responsible for alarm monitoring, incident and fault management, triage, and coordination with resolver teams to ensure seamless service delivery across Vodafone's local and partner markets. What you will do Monitor and troubleshoot international roaming services to ensure optimal performance. Manage proactive and reactive incidents within agreed SLAs to uphold customer experience. Analyse network quality KPIs and customer complaints to identify root causes and solutions. Support automation initiatives by evaluating current processes and recommending improvements. Apply in-depth technical knowledge across 2G/3G/4G/VoLTE core network parameters and optimisation. Who you are An engineering graduate with 2-4 years of experience in roaming technologies. Proficient in SS7, SMS/SMPP, LTE, and core platforms such as STP, DRA/DEA. Strong understanding of roaming platform interworking with traditional core networks. Excellent analytical and troubleshooting skills. Effective communicator with strong verbal and written English proficiency. Open-minded and solution-oriented with a clear approach to product and service development. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work on cutting-edge roaming technologies including 5G and VoLTE. Exposure to international operations and cross-market collaboration. A dynamic environment that encourages automation and innovation. Be part of a high-impact team influencing customer experience across global markets. What skills you will learn Advanced troubleshooting and incident management in telecom networks. Automation and process optimisation techniques. Cross-functional coordination and stakeholder communication. Deep technical knowledge of roaming platforms and core network integration. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn Facebook Instagram You can also chat with our employees to learn more about our projects: Click here

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Responsibilities

The Roaming Engineer will monitor and troubleshoot international roaming services to ensure optimal performance and manage incidents within agreed SLAs. They will also analyze network quality KPIs and customer complaints to identify root causes and support automation initiatives.