YOUR DAY TO DAY:

The roaming support specialist is responsible for processing technical customer complaints relating to all international mobile roaming services. The aim is to restore the full technical scope of roaming services for the customer as quickly as possible as part of the incident and problem management process

WITH THESE SKILLS YOU ARE A GREAT CANDIDATE:

• Good knowledge of 2G/3G/4G Inbound / Outbound Voice & Data Roaming call flows, International SMS 2G/3G/4G/5G, GRX, VoLTE roaming service network architecture and service specific support tools
• Good working knowledge of Geoprobe and Wireshark tracing functionality
• A collaborative working style – communicate and work well in a team environment
• Good knowledge of SS7, Sigtran, MAP and CAMEL Protocols
• Good knowledge of Linux and python scripting is a plus

MUST HAVE TECHNICAL / PROFESSIONAL QUALIFICATIONS:

• 3+ years of operational experience of IT/Telecom support
• University degree/Technical university
• Excellent verbal and written English language communications skills

Please refer the Job description for details