JOIN US ON THE JOURNEY TO HELP BUILD THE WORLD USING APPLIED ROBOTICS AND AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicentre of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It’s a captivating time to be part of our journey – here, you’ll do more than just work; you’ll be an integral part of a movement shaping the tech-driven future.
Novarc Technologies is looking for a skilled and experienced Robotic Field Service Specialist - NovAI to join our growing team and support the production of our cobots.
Summary: As a Robotic Field Service Specialist, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc’s NovAI systems are installed, commissioned, and handed over at client sites, as well as travel to sites to support with customer service and robot preventative maintenance duties.
You will interact with the Novarc engineering and Operations teams, subcontractors, and vendors. You will be the point of contact for installations you are both physically at and remotely managing. You will also liaise with clients to ensure they are prepared for the installation and meeting the NovAI installation requirements. The position may involve up to 50% travel during busy seasons, mostly in North America but potentially Internationally.

QUALIFICATIONS AND EXPERIENCE:

• College Advanced Diploma or equivalent in Robotics Welding, or a related technical field, or relevant experience.
• 3+ years of experience working in robotics welding and automation.
• Experience in PLC programming, especially Omron products.
• Experience with tuning and operating control systems.
• Proficiency work experience in programming and operating robotic equipment (e.g., FANUC, ABB, Yaskawa, UR).
• Experience with electrical systems such as electrical control panels, and ability to read electrical schematics.
• Excellent English written and verbal communication skills required.
• Excellent documentation skills and on the fly problem solving skills.
• Excellent organizational and time management skills.
• Experience in commissioning and installation under pressured timelines.
• Ability to travel up to 50% to customer sites.
• Ability to work independently at customer sites with little direct supervision preferred.
• Work authorization for Canada, and ability to travel to the USA without restriction. High likelihood of need to travel to international locations
• Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams, management, and customers.
• Excellent attention to detail, organizational and time management skills.
• Must be able to perform extensive standing, walking and bending activities during prolonged periods of time.
• Valid Driver License - Class 5 required.
• Above all, a consistently positive attitude and a willingness to do what it takes to create robust solutions for our clients.

WHY NOVARC:

• Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
• Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
• Best People - Our team is made up of talented, intelligent, and hardworking people.
• Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.