Robotic Integration Specialist - Clinical Account Manager at Neocis

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

125000.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical account management, Technical support, Dental implant procedures, Sales strategy, Relationship management, CRM documentation, Troubleshooting, Communication, Training, Business development, Data analysis, Project management, Medical device operation, 3D imaging, CT scan interpretation, Software proficiency

Industry

Medical Equipment Manufacturing

Description

About us Neocis is an established start-up revolutionizing dentistry with Yomi, the first, and only FDA cleared robot for assisted dental surgery. The company collaborates closely with leading clinicians to develop innovative technologies that help advance patient care and improve quality of life. Based in Miami, Florida. Neocis is venture-backed with funding from several prominent investors. What’s in it for you? * You’ll thrive in our innovative and collaborative environment * Make an immediate impact on life-changing technology * Avoid silos and “not my job” mentality in our smaller, fast paced, startup environment * We offer sabbatical, parental leave and unlimited PTO policies * Generous 401K plan with 4% company match * Comprehensive benefits package that includes medical, dental and vision The Role: Robotic Integration Associate –Clinical Account Manager The Robotic Integration Associate (RIA) is responsible for clinical account management, technical expertise, and customer support of the groundbreaking Yomi Robotic Guidance System. The primary responsibility will be to support regional case activity as it relates to system utilization. What you’ll do: Clinical Training * Deliver hands-on, in-practice training to ensure new and existing dental teams are proficient in pre-operative planning, intra-operative workflows, and post-operative protocols using the Yomi Robotic Guidance System. * Utilize “Train the Trainer” methodologies to empower key clinical staff within practices to become internal Yomi champions. * Conduct retraining when practices experience staff turnover. Clinical Support & Utilization Growth * Provide on-site clinical case support and guidance during robotic-assisted dental implant procedures to ensure safe and effective use of the Yomi platform. * Drive consistent system utilization by identifying barriers, coaching staff, and developing customized support strategies to increase implant volume and efficiency. Account Management & Business Development * Manage and grow 20-30 assigned customer accounts by maintaining strong, ongoing relationships with dental providers, office managers, and surgical teams. * Conduct Quarterly Business Reviews (QBRs) with priority around capturing quarterly implant usage for all implants placed by each practice and updating the business plan in HubSpot * Analyze performance trends, identify growth opportunities, and build action plans to meet volume and utilization goals. * Collaborate with the Robotic Business Director to develop and execute sales strategies that align with customer needs and business targets. * Maintain an active sales and utilization forecast, tracking weekly, monthly, and quarterly case volumes to exceed personal and regional targets. Education & Events Coordination * Plan and execute in-office education events, hands-on workshops, and local trade shows to promote the value of robotic-assisted implant dentistry. * Represent Neocis and the Yomi platform at dental conferences and events to support sales, education, and awareness. Sales Partnership with the Capital Sales Team * Partner with the capital sales team to support lead generation, attend prospect demos and events, and drive system adoption in the field. * Identify opportunities for procedural expansion or membership upgrades. * Generate Leads towards capital sales opportunities with current customer base Cross-Functional Collaboration * Provide valuable field feedback to marketing, engineering, and product development teams to inform product improvements and messaging. * Support internal initiatives that improve customer experience, training efficacy, and operational efficiency. Operational Excellence & Compliance * Maintain accurate CRM documentation, QBR notes, and visit reports to ensure high visibility across the organization. * Adhere to all Neocis quality and safety procedures, and consistently identify areas for process improvement. What you’ll bring: * Bachelor’s Degree or Equivalent * Minimum 2 years sales/B2B experience * Experience in a clinical environment using complex medical devices * Comfortable working with medical professionals as well as sales, marketing, and engineering * Ability to explain complicated technical information in simple terms * Excellent troubleshooting skills * Team player with excellent communication skills, including written and verbal * Experience with Google Docs * Willingness to travel on a regular basis to support multiple accounts * Clean driving record required * Clinical and/or operating room experience * Experience with medical devices that involve a significant software component * Familiar with CT scans and 3D imaging * Start-up experience preferred * Dental and/or private practice experience preferred What else? This is a full-time position. This position occasionally requires long hours and weekend work. This is not a supervisory position. * The position will require up to 70% travel. Frequently travel is outside the local area and overnight. * This job operates in a clinical environment in the dental practice. * This position requires the regular use of computer planning software & external hard drives * Regular use of the Yomi robot – train the trainer * Prolonged standing in the dental operatory * Ability to lift/push/carry items up to 50 pounds * Extensive driving depending on territory * Exposure to moderate/loud noise Reasonable accommodations may be made to enable candidates with disabilities to perform this role. Compensation: Base $125,000; Bonus Target 10% + Equity Package

Responsibilities

The Robotic Integration Specialist manages clinical accounts and provides technical support for the Yomi Robotic Guidance System within dental practices. Responsibilities include training clinical staff, driving system utilization, and collaborating with sales teams to meet business targets.