Job Description Summary
Responsible for designing, developing, testing, implementing, maintaining, and updating Robotic Process Automation (RPA) solutions and environments. Collaborates cross-functionally with business analysts, project managers and subject matter experts to identify automation opportunities, gather requirements, and develop solutions that align with strategic goals, improve operational efficiency, reduce errors, enhance member satisfaction, and save time.
Job Description
Essential Duties and Responsibilities
- Collaborates with stakeholders throughout the Credit Union to identify opportunities for automating business processes using Robotic Process Automation.
- Serves as a technical expert in process automation, analyzing existing processes and workflows to resolve complex automation challenges using the DMAIC process.
- Analyzes business requirements and designs Robotic Process Automation (RPA) solutions that meet business needs and objectives.
- Collaborates with IT administrators to ensure proper integration with other systems and technologies.
- Develops, validates, and deploys Robotic Process Automation (RPA) solutions aligned with industry best practices and Credit Union standards.
- Applies Visual Basics (VB) expressions, regular expressions, and batch files to create resilient and adaptable automations.
- Diagnoses and resolves issues throughout development, testing, and production phases while providing technical support to end-users as needed.
- Develops and maintains documentation for Robotic Process Automation (RPA) solutions and environments, including technical specifications and administration procedures for Robotic Process Automation (RPA) platform maintenance.
- Performs server maintenance and updates on the Robotic Process Automation (RPA) platform (test and production environments) as needed.
- Acts as a subject matter expert on Robotic Process Automation (RPA) technology, advising stakeholders and leadership on RPA capabilities, emerging trends, technological advancements, and best practices to inform automation strategy and drive innovation.
- Continuously assesses and optimizes Robotic Process Automation (RPA) solutions to increase efficiency, accuracy, and scalability.
- Stays abreast of current and emerging trends and technologies associated with utilizing Robotic Process Automation (RPA) to automate business processes.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
- 4 Year / Bachelors Degree in Management Information Systems, Information Technology, Computer Science, or closely related field - Required
- Robotic Process Automation Developer Certification - Preferred
Experience Requirement
- 3 Years - Responsible experience in developing, testing, and deploying RPA solutions - Required
- 2 Years - Responsible experience in process mapping, performing user support, testing, and related functions for business applications - Required
- 1 Year - Responsible experience in administering systems in an RPA environment - Preferred
SKILLS/ABILITIES
- Resolve complex process automation problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Operate computers and use business software and other standard office equipment.
- Understand and follow written and oral instructions.
- Set priorities and manage one’s own time effectively.
- Operate computers and use business software and other standard office equipment.
- Ability to build a culture of ownership, accountability, teamwork, focus, discipline, professionalism, and performance standards.
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