ARE YOU A TECH-SAVVY PROBLEM-SOLVER WITH A PASSION FOR ROBOTICS AND A KNACK FOR TROUBLESHOOTING? IF YES, JOIN US ON THE JOURNEY TO HELP BUILD THE WORLD USING APPLIED ROBOTICS AND AI!

Novarc Technologies is a full-stack robotics company helping to build the world using applied robotics and AI. Recognized as one of the fastest-growing companies in the Americas by the Financial Times for two consecutive years, we are at the epicenter of innovation and global expansion. Join our dynamic team as we extend our reach across four continents, blending pioneering welding technology with a profound global impact. It’s a captivating time to be part of our journey – here, you’ll do more than just work; you’ll be an integral part of a movement shaping the tech-driven future.
Novarc Technologies is looking for a Robotics Support Technician to join our growing team and support the production of our cobots.
Summary: This vital new position focuses on supporting our advanced, Linux-based robotic systems directly on the shop floor. As the main point of contact for the production team, you will be responsible for ensuring machine uptime, standardizing recovery procedures, and providing crucial feedback to our software and QA teams. This role goes beyond simple repairs; it directly influences productivity, morale, and product quality.
We are seeking a proactive college graduate to join our Software Engineering team. This role is ideal for someone eager to learn, empower our shop floor team, and bridge the gap between development and operations. This position reports directly to the Software Engineering team..
Work Environment: On-site, with a hybrid schedule potential after initial onboarding and demonstrated proficiency.

Schedule:

• Monday to Friday, starting no later than 8:30 am.
• Flexibility to work outside of regular hours and on weekends if and when needed.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• New Graduates of post-secondary programs in Computer Science, Computer Engineering, Robotics, Mechatronics, or a similar technical discipline.
• Strong foundational knowledge of Linux environments and command-line operations is a must.
• An innate problem-solving aptitude and a methodical approach to troubleshooting complex systems.
• Excellent communication skills with the ability to interact effectively with diverse teams.
• A proactive, self-starter mentality with a strong sense of ownership.
• Comfortable with hands-on work in a fast-paced industrial setting.

WHY NOVARC:

• Make a Direct Impact - Your work will immediately reduce downtime, improve productivity, and directly influence the quality of our cutting-edge robotic products.
• Growing Opportunities - We are in the process of maturing into a fast-growing medium-sized business.
• Great place to be - We have created a fun, adventurous, and open-minded environment where our teams are encouraged to bond and expose a little weirdness.
• Best People - Our team is made up of talented, intelligent, and hardworking people.
• Lots of Opportunities - We are constantly looking for stand-out talent internally to move into leadership positions.

• Serve as the first point of contact for welders and shop floor engineers, rapidly troubleshooting and resolving issues with our robotic systems.
• Perform essential maintenance and recovery tasks, including complex PLC (Programmable Logic Controller) reboots, correcting camera parameters, and addressing hung software.
• Execute “golden build” hard drive swaps to quickly reset machines to a known good state, minimizing downtime.
• Systematically document recurring issues, process inefficiencies, and usability challenges in Jira to provide structured feedback to the engineering team.
• Act as a key liaison between the shop floor and the Software Engineering team, translating operational insights into actionable bug reports and feature requests.
• Contribute to the creation and maintenance of clear troubleshooting guides and standard operating procedures (SOPs) to empower shop floor personnel.
• Assist in validating software fixes and updates in a live production environment.