JOB DESCRIPTION:

We aim for incredibly easy-to-use applications and interfaces, and one arm of this effort is excellent documentation for end users. The other critical aspect of efficient deployment and operational success is maintaining a Knowledge Base and Help Center for both internal and external users. Both of these initiatives will include working with roboticists, optimization experts, UI engineers, deployment teams, and many other SMEs to gather information, and leveraging new technologies to deliver innovative and intuitive knowledge experiences.

QUALIFICATIONS:

· Excellent writing skills with the ability to translate highly technical information into clear, concise language for internal and external users.
· Excellent interpersonal skills necessary to communicate with engineering, marketing, SMEs and external team members to learn specifics to be documented
· Experience with defining templates and formats for both technical documentation and user guides.
· In-depth knowledge of electronic publishing tools, including version control, organizing page trees, incorporating visual elements (diagrams, images) and classifying/tagging information to direct it to the right audience.
Minimum Education: Bachelor’s degree.
Job Types: Full-time, Contract
Pay: $53.35 per hour
Expected hours: 40 per week

Benefits:

• Health insurance

Work Location: Hybrid remote in CA 95134, United State

RESPONSIBILITIES:

· Develop and write technical content including workflow descriptions, installation procedures, operating instructions, maintenance and troubleshooting information.
· Conduct interviews with SMEs to gather data for content. Responsible for handling multiple projects simultaneously across a variety of topics to be documented.
· Coordinate, manage and control documentation and training material development projects and deliverables, working with designers and infrastructure team for publishing when needed.
· Define audiences and work with managers to identify and organize content on the same topic for those various user roles.